FREQUENTLY ASKED QUESTIONS (FAQ)

Looking for answers to frequently asked questions related to Printix Secure Cloud Print Management Software?

Find relevant and up-to-date information, links to diagrams and manuals with easy-to-follow step-by-step explanations.

Printix Supported Languages?

User interfaces are available in these 18 Languages 

  • English / English [A,U]
  • Dansk / Danish
  • Deutsch / German
  • Español / Spanish
  • Français / French
  • Italiano / Italian
  • Nederlands / Dutch
  • Norsk / Norwegian
  • Polski / Polish
  • Português / Portuguese
  • Suomi / Finnish
  • Svenska / Swedish
  • العربية / Arabic [T]
  • 中文 / Chinese (Simple)
  • 汉语 / Chinese (Traditional)
  • עברית / Hebrew [T]
  • 日本語 / Japanese
  • 한국의 / Korean

[A] Administrator Manual is available in this language.
[U] User Manual is available in this language.
[T] Texts are written right-to-left, but the layout of menus and controls is the same as for English (left-to-right).

The product might not be localized at every release. If a release is not localized, some of the new content in the software for that release might be displayed in English while other content is displayed in the selected language.

How can I buy your software?

You can buy Printix at anytime during your 1-month trial period by just adding your credit card details under Subscription in the Printix Administrator. For an annual subscription, please contact sales@printix.net to obtain a quote and initiate an invoice.

What types of payment do you accept?

We accept the following forms of payment:

Credit Card

International payment service with most credit cards.

Bank Transfer

International bank transfer available for annual subscriptions. Bank transfer for monthly subscription payments must be above US$ 1,000 or € 1,000. You will receive an email from Printix with specific payment instructions.

How is VAT added?

Danish VAT is always charged to customers situated in the EU, except companies outside Denmark with a valid VAT-number (“reverse charge”). Companies outside the EU will not be charged VAT.

What will my Printix subscription cost?

When a user is registered as active in any given month, Printix counts this as “use of service”.

The Monthly Business payment plan is postpaid variable pricing based on the number of active users registered in the preceding month.

The Annual Business payment plan offers a 25% discount and is prepaid for the nominated active users you enable at the start of your subscription. On renewal, the new annual subscription is adjusted to the previous 12 months actual “use of service”. If your actual use was lower than the prepaid amount, you will receive a credit on your renewed 12 month subscription. If your actual use was higher than the prepaid amount, you will receive a debit on your renewed 12 month subscription.

The Monthly Education payment plan is a postpaid fixed pricing model based on the number of administrative staff and faculty you nominate to use Printix.

The Annual Education payment plan offers a 25% discount and is a prepaid fixed pricing model based on the number of monthly staff and faculty you nominate x 12 months.

Minimum Service Fee
For any tenant (customer) with less than 15 users, a minimum monthly service fee equal to EUR/USD 29.85 applies to enable continued use of the cloud service, hosting, maintenance, billing and support.

Do enterprise get volume discounts?

Yes, the larger your organization the cheaper Printix is for each user. Please Request a Quote.

Do you have special pricing for non-profits?

Nonprofit Discount Printix offers a 30% discount to non-profits and charities that we verify. Use the price table for Business then deduct the discount or click Request a Quote. The approval process varies depending on your location.  

How do I subscribe/ unsubscribe?

A Printix subscription starts with a free 1-month trial account. At anytime during the trial period you can enter your credit card details to start a subscription. To unsubscribe, you simply create a support request informing us that you want to stop your subscription.

What is Printix Active User?

An active user is any user that logged into Printix (client and admin interface) at least once during the monthly billing cycle.

Can we use the “free for students” product without buying the staff subscription?

You must submit an order for the total number of Faculty/Staff Employees that you want to use Printix before you can get students for free.

What happens when a user stops working at the company?

The user becomes inactive and thus no longer billable after the end of the current month.

What if I prepay annually for more users than were active at year end?

Simple – for the business payment plan any unused amount will roll over to the next year, indefinitely. We never expire prepaid balances.

Is there a limit on total users?

There’s no limit on the number of users you can add to your account.

What happens if I exceed my monthly active users limit (in annual payment plan)?

We won’t restrict you from adding new users when you need to. If you exceed the active users included in your annual business plan you will be charged per extra user at the start of the next billing period.

How to get Application ID from a Printix Go HP printer?

If Printix Go HP is not able to unlock an application and you get the message “The item is restricted” when you try to use the application, it may be because Printix Go HP does not know the application’s ID.

To get the Application ID follow these steps

  1. Download and extract PermissionLoader.zip (see link at the bottom of this page)
  2. Obtain the printer’s IP address (Example: 192.168.1.10) and the printer’s administrator password (Example: admin).
  3. On your Windows computer select the Start icon and select in the Search box.
  4. Type cmd into the search box.
  5. Right-click Command Prompt in the search window and select Run as administrator.
  6. Change directory to the folder where you extracted content of the PermissionLoader.zip.
  7. Type: PermissionLoader 192.168.1.10 admin > result.txt
    Replace the 192.168.1.10 with the printer’s IP address and the password with the printer’s password.
  8. Attach the file result.txt to your existing support request together with the name of the applications you want to have whitelisted with Printix Go. Alternatively, submit a support request first and submit, and then subsequently attach the result.txt file (you can not attach files when you initially create the support request).

The information will be passed on to the Printix Go team. When Printix Go is updated, you will be notified via the support request. Thank you for your cooperation.

Example output

d6c8dbb4-0cea-4147-b8a7-0cffd9c3ca90 – Scan to Job Storage – [code=en-US, value=Scan to Job Storage]
573619b2-7527-48b7-9ef7-ea0dcca519b5 – Remote Scan Request – [code=en-US, value=Remote Scan Request]
917d4fe1-1471-36b7-935d-7b3bf1e16c58 – Print – [code=en-US, value=Print]

What is Printix Configurator and Printer CSV file?

As described in the Printix Administrator Manual section How to add a printer, you can use the printer template.txt file as a basis for registering a printer that does not fully support SNMP.

Printer name;Manufacturer;Model;Printer address;Network name;MAC address;Serial number;PDLs;Supports color;Supports 2-sided
Label printer 2;DYMO;DYMO LabelWriter 450;192.168.1.9;Network1;0011E5040E36;CN3993Y073;PCL5,POSTSCRIPT,PCLXL;true;false

Windows 10 1903 and 1909 KB4560960 update breaks or crashes print spooler?

Windows 10 OS build 18362.387 (KB4560960) from June 9, 2020, includes the below know issue:

  • After installing this update, certain printers might fail to print. The print spooler might throw an error or close unexpectedly when attempting to print, and no output will come from the affected printer. You might also encounter issues with the apps you are attempting to print from. You might receive an error from the app or the app might close unexpectedly.
    Note This issue might also affect software-based printers, for example, printing to PDF.

According to Microsoft the issue should be resolved with OS Build 18362.904 and 18363.904 (KB4567512) from June 16, 2020.

See also

Printing has stopped working after Windows Defender update?

If Printix printing and IPP printing have stopped working (see symptoms below) it is caused by an issue in Windows Defender version 4.18.2001.10 and its MpPrintFlt.dll file.

PowerShell script

As an alternative to the below workaround you can download and run the PowerShell script:

Remember to rename the file so it is without the .txt extension.

Workaround

  1. Check the version of the MpPrintFlt.dll file installed in the C:\Windows\System32 folder. Open a command prompt (CMD) and type:wmic datafile where name=”C:\\Windows\\System32\\MpPrintFlt.dll” get Version /value

    Alternatively, right-click the file and select Properties, and then select the Details tab to see the File version.

    mpprintflt.dll_version.png

  2. Check that the version of Windows Defender on the computer has been updated to version 4.18.2003.6 or later. Browse to:C:\ProgramData\Microsoft\Windows Defender\PlatformThe name of the subfolder reflects the version, for example:

    C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2003.6-0

    If the version is not 4.18.2003.6 or later, then use Windows Update to get the latest version.

  3. Stop the Print Spooler on the computer.Select Windows logo  key + R to open Run. Type: services.msc, and select OK. Right-click Spooler. Select Stop.Alternatively open a command prompt (CMD), as administrator (Right-click and select Run as administrator). Type: net stop spooler

     

  4. Delete file C:\Windows\System32\MpPrintFlt.dll
  5. Copy the latest MpPrintFlt.dll from the Platform subfolder, Example:
    C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2003.6-0
    to
    C:\Windows\System32
  6. Start the Print Spooler on the computer.Select Windows logo  key + R to open Run. Type: services.msc, and select OK. Right-click Spooler. Select Start.Alternatively open a command prompt (CMD), as administrator (Right-click and select Run as administrator). Type: net start spooler

Symptoms

  • Printing via printers that are setup to use IPP (Internet Printing Port), including Printix printers, has stopped working.
  • These printers appears with Status Unavailable.
  • The Print button may appear dimmed.
  • When opening the Printer properties dialog, you get dialog with:
    The handle is invalid.printer_properties_invalid_handle.png

How does this look in Windows registry?

  1. Select Windows logo  key + R to open Run.
  2. Type: regedit, and select OK.
  3. In Registry Editor browse to:
    HKEY_LOCAL_MACHINE\SYSTEM\
    ControlSet001\Control\Print\Providers\Internet Print Provider
  4. Check that value of Name.

Computer with this issue:

  • On a computer with the above issues the Name has the value: MpPrintFlt.dll

registry_internet_print_provider_not_ok.png

Computer without this issue:

  • On a normal computer the Name has the value: inetpp.dll

registry_internet_print_provider_ok.png

How to sign in to Printix Client via browser window?

With the introduction of Printix Client version 1.3.619.0, Sign in will happen via a browser window. The Sign in page will open in the computer’s default browser as a new tab.

The new method reduces the risk of sign in issues and allows for easier troubleshooting.

New method

sign_in.png

Old method

In previous versions of Printix Client, Sign in would happen via the Printix Client window showing a web page presented by the Windows Embedded web browser. The old embedded method could be prevented from working if the Security settings for the Microsoft web browser (Edge or Internet Explorer) were configured in a special way.

client_window_sign_in_diagram.png

Extract of data to own database has stopped working?

If your Printix Home is from before 2019-10-07 you may have experienced that no data is extracted since that date. A data extract that fails can be seen as follows:

  • On the Analytics tab on the Settings page the Last data extract will forever show Working on it.
  • Open History, select System to filter on these events, and then as you browse through the events you will see: Data extract started by Printix System – Failed.

On 2019-10-07 Printix started to record Azure AD users’ Department, so this can be used to post-process data for subsequent departmental billing. The Users – Overview page in the Power BI Report version 1.3.1 has been updated to show the department. See also: Version 1.3.1 release note on Github.

The reason the data extract fails is most likely a lack of permissions for the database user. Please ensure the user has ALTER TABLE permission on the Users table.

RESOLUTION:

  • Adjust the permissions of the database user to allow ALTER TABLE.
  • Alternatively, you can add the Department column manually.

Windows 10 1903 KB4517211 update breaks or crashes print spooler?

Windows 10 OS build 18362.387 (KB4517211) from September 26th, 2019 includes the below know issue:

  • The print spooler service may intermittently have issues completing a print job and may result in a print job being canceled or failing. Some apps may close or generate errors when the print spooler fails and you may receive a remote procedure call error (RPC error) from some printing utility or printing apps.

According to Microsoft, the issue should be resolved with OS Build 18362.388 (KB4524147) from October 3, 2019. If you intend to update, you may also want to go for OS Build 18362.418 (KB4517389) from October 8, 2019.

  • Addresses an issue with applications and printer drivers that utilize the Windows JavaScript engine (jscript.dll) for processing print jobs.

See also

Blocked by Antivirus product?

Antivirus products are constantly having their definitions updated, and this may lead to an incorrect classification of the Printix Client software as malware.

Resolution

Refer to your Antivirus product documentation on how to make exclusions for the Printix Client. Typically, you need to do this for:

  • Folder: C:\Program Files\printix.net\Printix Client\*
  • File: C:\Program Files\printix.net\Printix Client\PrintixClient.exe
  • File: C:\Program Files\printix.net\Printix Client\PrintixService.exe
  • Processes: C:\Program Files\printix.net\Printix Client\PrintixClient.exe
  • Processes: C:\Program Files\printix.net\Printix Client\PrintixService.exe

If an Antivirus product has charantained the PrintixService.exe and/or removed it, you may have to install Printix Client again. You can download both the EXE and MSI from the Software page.

Symptoms

  • Connecting to service
    Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because an Antivirus product has blocked the Printix Service.
  • Download of Printix Client is prevented
    An Antivirus product is blocking the Printix Client EXE or MSI file.

Please contact support@printix.net if you have additional questions and/or need help.

Why are elements missing from the Printix Client Sign in page?

The Printix Client Sign In page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working.

Documents submitted to Windows printers managed by Printix remains in the print queue?

Please follow the steps below to verify the cause of the issue:

  1. Open Control Panel and click Devices and Printers.
  2. Right-click the printer and click Printer properties.
  3. Click on the Ports tab.
  4. If no Port is checked and the list of ports is dimmed, then the issue is that the installation of Internet Printing Client failed.

    Note: During installation Printix Client will normally ensure that Internet Printing Client is installed. However, as this article indicates, this may have failed. If you experience this, support would appreciate if you could supply us with the Printix Client installation logs as described in the Printix Administrator Manual. Thank you for your cooperation.

RESOLUTION: Turn on the Windows feature Internet Printing Client, as follows:

  1. Open Control Panel and click Programs and Features.
  2. Click Turn Windows features on or off.
  3. Scroll to and expand Print and Document Services.
  4. Check Internet Printing Client so it will be installed.
  5. Click OK.

internet_printing_client.png

Why do I see: "No Printix Client acts as proxy on this network"?

There is no Printix Client on your network to facilitate communication from Printix Cloud to your network.

RESOLUTION:

  • Start Printix Client on your computer.
  • Install Printix Client on at least one computer that is powered on at all times.
  • If your company has multiple sites and/or there are separate networks, there should be a Printix Client running on each network.
  • If you get this message despite computers are online on the network in question, then it could be that one or more of the gateways of this network is wrong. Talk to your network administrator. To troubleshoot, you can try to delete that gateway from the network, and then check Show only unknown networks and open the Gateway properties page and click on the Computers tab to check which computers are using the gateway (probably none, if it was a wrong gateway). Otherwise, add the gateway to the network again, and try the next one.

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.

I started the trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network and therefore it will not start to act as a proxy. When the computer is on an Unknown network a yellow dot is shown on the Printix Client icon.

RESOLUTION:

  • Add a new network.
  • After a few minutes click the Diagnostics tab on the Computer properties page and verify that Acting as a proxy is Yes.
  • If it does not start to act as a proxy, it could be that your company is using Web proxy and SSL encryption and this is preventing communication between the Printix Client and the Printix Cloud.

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.

Why should I subscribe to Printix?

Subscribing to Printix Cloud Print Management Service allows you to remove print servers, improve efficiency and reduce costs. Plus, you also get flexible, secure and mobile printing.

  • Automated print infrastructure
    Automate print driver and queue management and eliminate the need for a print server. Unlimited scaling at no extra cost. Printix software automatically updates itself to the latest approved version.
  • Print when and where you want
    The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose.
  • Avoid stressful print and sprint
    Wait until you have arrived at the printer, and then release the documents via your phone. That way, you prevent others from collecting your confidential and sensitive documents.
  • Make fewer visits to the printer
    Submit documents for printing, but postpone the actual collection of the documents until it suits you to release them.
  • Delete documents you regret printing
    From your computer, tablet or phone you can easily delete documents you did not need, anyway. Without Printix such documents would go straight from the printer’s output bin to the wastepaper basket without having been used.
  • Reprint recent documents
    Documents can be reprinted until 12 hours after they are marked for deletion. You can reprint documents straight from your phone. No need to walk back to your computer and print the document all over again.

Printix also creates a Win-Win situation for your company and our environment:

  • Reduced printing saves on paper and toner
    By not printing documents that never get collected anyway, your company saves money on paper, toner, maintenance and electricity.
  • Environmental benefits
    Fewer trees are cut down to produce paper thus reducing carbon footprint and water usage.

Is Printix available in my language?

Yes, with User interfaces available in 18 languages, your language is most likely supported. You can see the Supported languages in the Printix Administrator Manual.

User interfaces are available in these 18 Languages 

  • English / English [A,U]
  • Dansk / Danish
  • Deutsch / German
  • Español / Spanish
  • Français / French
  • Italiano / Italian
  • Nederlands / Dutch
  • Norsk / Norwegian
  • Polski / Polish
  • Português / Portuguese
  • Suomi / Finnish
  • Svenska / Swedish
  • العربية / Arabic [T]
  • 中文 / Chinese (Simple)
  • 汉语 / Chinese (Traditional)
  • עברית / Hebrew [T]
  • 日本語 / Japanese
  • 한국의 / Korean

[A] Administrator Manual is available in this language.
[U] User Manual is available in this language.
[T] Texts are written right-to-left, but layout of menus and controls is the same as for English (left-to-right).

The product might not be localized at every release. If a release is not localized, some of the new content in the software for that release might be displayed in English while other content is displayed in the selected language.

Feel free to inform us about improvements in translations.

Is Printix serverless?

Yes, you can remove the need for any print servers as the Printix Cloud Print Management Service handles all the data required.

However, in some cases running the Printix Client software on at least one computer that is always on, may be recommendable. Let us look at the details:

Printix Client facilitates communication between Printix Cloud and your printers

  • When there is no Printix Client running on the network with your printers, our web interface, Printix Administrator, will not be able to show the latest status of these printers.

Printix Client can facilitate printing between networks and via the cloud

  • When there is no Printix Client running on the network with your printers, users will not be able to print and release documents to those printers. Obviously, if the user’s computer is connected to the same network as the printer, then printing works, as the Printix Client on the user’s computer will also be running.

  • If you have users and printers on two separate networks, then you can have a computer with two network adapters (LAN and WiFi) connected simultaneously, one for each network, thus have Printix Client on that computer transfer the print data to the printers.
  • If you want users to be able to print, to printers on the company network, while they are at home or travelling, then you should also ensure that there is at least one online computer with Printix Client on the network with the printers.

Printix Client facilitates Active Directory authentication

  • If you are using Active Directory authentication, a computer with Printix Client must be online on the network, otherwise, the on premise Active Directory server can not be contacted for authentication. This is not a requirement if you use Azure/Office 365 authentication or another of the supported cloud-based Identity Providers.

In the above situations, the computer that is on at all times is not required to run a Windows Server OS.

Here is why Printix is serverless:

  • Our Printix Cloud Print Management Service handles all the data required for your serverless print infrastructure. You do not have to add and maintain additional on premise servers and databases.

  • You can remove print servers.
  • If you decide to have Printix Client running on one or more computers at all times, these computers are not required to run a Windows Server OS.

How do I get started with the Printix trial?

Please refer to Getting Started in the Printix Administrator Manual which explains how you:

  • Sign up for the product.
  • Complete the setup.
  • Print and release documents via your phone, tablet or computer.

The free 1-month trial gives access to all features. Before the trial ends, enter a credit card to start the subscription.

 

How do I integrate with Azure Active Directory?

If your cloud strategy already involves Microsoft Azure Active Directory, Microsoft Intune, perhaps as part of Microsoft Enterprise Mobility Suite (EMS), then you can add Printix as the missing link and thereby eliminate the use of print servers and move print management 100% to the cloud.

Can Printix deploy printers to users?

Yes, Printix can be used to deploy printers to users. In a small company, you can open Printix Administrator and check the printer property Automatically add printer for everyone. The corresponding print queue will be added automatically on all users’ computers running Printix Client. This is a very efficient method of deploying all printers on all computers.

If you use Azure Active Directory (AD) or Google G Suite you can use groups to control access to printers and deploy printers based on users’ membership of groups. If you enable dynamic memberships in Azure AD, you can automate the enrollment and the setup of printing for new employees.

Can Printix be used in companies with multiple sites?

Yes, Printix can be used in companies with multiple sites. With Printix Administrator you can configure Printix centrally and manage your printers at all sites. The automated print infrastructure will take your sites and network topology into account.

You can read more about Networks in the Printix Administrator Manual.

Can Printix print between separated networks?

Yes, Printix can be configured to allow users to print to printers that are on separated networks. This is achieved by allowing printing via the cloud and a Printix Client computer on the printer’s network. The document remains secure during this transfer over the Internet as the document itself and the communication are both encrypted.

Why do I see: "Waiting for you to install and sign in to Printix Client"?

If the Setup Assistant in Printix Administrator is displaying this message for more than a couple of minutes, then open Printix Client and sign in with your email and password.

It is assumed you have already downloaded Printix Client on your computer. If not, please open the email: “Getting started with Printix…” and click the link to install Printix Client.

After you have signed in to Printix Client you should be able to continue with the setup as described in Getting Started in the Printix Administrator Manual.

Why is nothing printed when I release the document I printed to the Printix Anywhere printer?

You have opened the Printix App in your browser, selected the document and clicked Print, but the printer does not print the document.

Please verify the following:

  • Is the printer also the printer you selected in Printix App?
  • Could it be that someone else picked up your documents?
  • Is the printer powered on?
  • Is the printer on the network?
  • Is the printer receiving data?
  • Is your computer online and on the same network as the printer, so the document can be sent to the printer?
  • Are you signed in to the Printix Client?

The first time you collect a document at a printer, it may take a bit longer before your document print. This is because Printix Client may first need to install a print driver for this printer. On Mac, this may take several minutes. Please be patient.

If the printed sheets come out at a slower pace compared to when you print directly, then try to use Print later instead.  

I am a user

If nothing is printed, even after you checked the above, then contact your administrator.

I am an administrator

If the document still does not print, then it may be that no print driver is selected for the particular computer operating system. In Printix Administrator open the Drivers tab on the printer’s properties page and select a print driver.

If you find that no print driver has been selected at all, then please report the problem to our support, so we can help you.

What Windows computers are supported?

Any Internet-connected Windows computer capable of running Windows 7 or newer is supported. Citrix and Remote Desktop Services (RDS) are also supported. You can see the Windows requirements in the Printix Administrator Manual.

  • Microsoft Edge, Internet Explorer 11 or newer must be installed on the computer.
  • Windows XP and Vista are not supported.

What Mac computers are supported?

Any Internet-connected Mac computer capable of running Mac OS X 10.8 or later is supported. You can see the Mac requirements in the Printix Administrator Manual.

Why are printers named ASD, BNM, ... and what is Printer ID?

All Printix printers get a unique three-letter ID, also known as the printer ID. This makes it efficient to search for printers and easy to identify the printers.

Search for the printer is efficient

  • If Printix manages 26 or fewer printers, you only have to enter the first letter when searching for a printer.

Identifying the printer is made easy

  • Printer ID sign mounted on the physical printer includes the printer ID.
  • Print queues are named so they include the printer ID.

How many printers can be supported?

The three-letter ID is based on the alphabet’s 26 letters and allows for up to 15,600 printers. If you need more, the software will automatically use four-letter IDs with support for a total of 374,400 printers.

Keyboard sequence

The sequence of the letters for the first 78 printer IDs are grouped together on the keyboard to optimize searching for printers by their ID.

Printer ID examples:

  • Reception ASD
  • Sales BNM

Is Printix secure?

Below please find various security-related information to consider when using Printix Cloud Print Management Service. 

What data does Printix register?

To use Printix your company must have a Printix Home in the cloud and install Printix Client software on your computer(s). Your Printix Home is isolated from other customers and your Printix Client is preconfigured to communicate with your company’s Printix Home only.

In order to allow you to manage your printers via Printix Cloud and offer our services, Printix registers necessary information. This is typically the information you can see either directly or in a processed format in the Printix Administrator.

  • Printers: Address, Vendor, Model name, Name, MAC address, Serial number, Capabilities, Page counters, Consumables data, and statistics.
  • Computers: Address, Hostname, Type (Laptop, Desktop, Server), System (Windows, Mac).
  • Users: Name, Email, Role. As for passwords, please see Authentication below.
  • Documents: Name, Number of pages, Color, 2-sided, and where and when it was submitted, printed, and deleted.

Documents

  • Documents are encrypted and stored until they expire and/or get deleted. 
  • Documents do not leave your network.
  • Document names can only be seen by the owner of the document.
  • Advanced Encryption Standard (AES) with a key length of 256 bits is used to encrypt documents.

Communication

  • All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). You can see information about the Network ports in the Printix Administrator Manual.
  • SNMP is used to collect information from printers. Both SNMPv1 and SNMPv3 is supported.
  • Print data is sent unencrypted to the printer. Please inform us if you require print data to be sent encrypted.

Printing

  • Printing directly to the printer is just as secure as compared to traditional network printing.
  • With Print later and Print anywhere you have the option to wait until you have arrived at the printer, and only then release the documents via your phone. No more stressful “print and sprint” to prevent others from collecting your documents from the output bin of the printer. You can read more about the print process in the Printix Administrator Manual.

Authentication

  • Users are required to register and sign in to use Printix.
  • With Azure authentication enabled, users’ passwords are handled entirely by Microsoft Azure AD.
  • With Google authentication enabled, users’ passwords are handled entirely by Google.
  • With Active Directory authentication enabled, users’ passwords are not stored by Printix, but can be transferred securely via LDAPS to the local Active Directory server for authentication.
  • For users that authenticate directly with Printix, passwords are protected through salted password hashing. Users can reset a password themselves. Their email address is required for this to work. Passwords must be minimum 6 characters in length and contain uppercase letters, lowercase letters, and digits.

Authorization

  • Printix uses roles to control what functions a user can perform. You can see information about Roles in Printix Administrator Manual.
  • Users are notified by email when their role is changed.

 

Why Sign in to Printix Client gives script error?

When I try to sign in to Printix Client for Windows I receive a script error. The Sign in dialog is actually a web page presented by the Windows embedded browser (Edge/Internet Explorer). Start by checking that your Internet Explorer is version 11. To troubleshoot the script error please refer to Microsoft Knowledge Base article:

If you see a script error, we would very much like to know about it. Please submit a support request and include the script error message. Thanks in advance.

The below is an example of a script error:

“An error has occurred in the script on this page.
Line: 4600
Char: 21
Error: Unable to get property ‘setItem’ of undefined or null reference
Code: 0
URL: https://sign-in.printix.net/159/production.js
Do you want to continue running scripts on this page?”

How Printix Print Management Software works?

Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac).

Print driver management

Any printer discovered in your network is presented to you in our web interface Printix Administrator. Your configuration data is stored securely in your Printix Home in the cloud, and so are print drivers that Printix Client uploads to your Printix driver store. Your Printix Client is built to only work with your Printix Home and users are required to sign in before use.

Print-ready convenience

  • Set default printer.
  • Remotely AddUpdate and Delete Printix managed print queues.
  • Use Groups to deploy and grant exclusive access to printers based on users’ group membership.

Printing

The secure and flexible methods of Printing with Printix are achieved by having Printix Client temporarily store print data encrypted on the computer and informing Printix Cloud about the document. Users can print directly (as usual) or they can print securely and release documents from Printix App on their phone, tablet and computer. On printers with Printix Go users can sign in with card or ID code and release their documents. Pending documents can also be stored in your own secure cloud storage (Azure Blob Storage or Google Cloud Storage).

Behind the scenes the process of releasing the document is as follows:

  1. Printix App sends a release-document request to Printix Cloud.
    The user’s record of pending documents is consulted to determine where the document is stored.
  2. Printix Cloud sends the release-document request to the Printix Client on the user’s computer.
  3. Printix Client on the user’s computer decrypts the print data and sends it to the designated printer.

Printix Microsoft Integration?

Printix Google Integration?

Sign in with Google

  • Automatic registration of the user happens the first time the user Sign in with Google to Printix.
  • Single sign-on (SSO) to Printix with users’ Google Workspace account.
  • Supports multiple Google domains per Printix Home.
  • If you Delete a user in Google Workspace, the user is also deleted in Printix.
  • If you Suspend a user in Google Workspace, the user is signed out from Printix and will not be able to sign in until the user’s account is not suspended in Google Workspace.

Deploy with MSI file

  • Deploy Printix Client with any tool that supports MSI.
    • Optionally postpone sign in to Printix Client until restart. This method can be used to install Printix Client as part of an automated process that completely configures a new computer before this is delivered to the user. This way, sign in is postponed until the user starts to use the computer.

Printix Chromebook

Google groups

  • Use Google groups to control access to printers and deploy printers based on user’s group membership. Nested groups are not supported.
  • Users’ membership of groups is maintained in your Google Admin console (admin.google.com)
  • Print queue/group membership is maintained in Printix Administrator by adding groups to print queues.
    • A print queue that has Exclusive access checked, can be accessed ONLY by the users in any of those groups.
    • A print queue that has Add print queue automatically checked, will be added automatically to the computer when a user in any of those groups signs in.
    • A print queue that has Set as default printer checked, will become the default printer for the users in the group.

Eliminate print server

  • Serverless print infrastructure.
  • With Printix Administrator you can configure Printix and centrally manage your printers from a web browser. You can have print queues automatically added on users’ computers.
  • Printix maintains a global Driver store with Windows and macOS print drivers. When you start to use Printix Client, it will automatically upload print drivers and put them in your Printix driver store.

Secure print

  • Allows you to print confidential documents. Just wait until you are at the printer and then use Printix App on your phone to release your documents.
  • Printix App is available as a native app for Android and iOS/iPadOS phones and tablets, and as a web app that runs in a web browser on your phone, tablet and computer.
  • If Printix Go is installed on the printer, then you can sign in with a card or ID code and release documents from the touchscreen control panel of the printer.

Mobile print

  • Print from phones and tablets, Android and iOS/iPadOS, to Printix managed printers enabled for mobile print.

Cloud Print API

  • Intended for use by applications that wish to push print jobs in printer native or PDF format into a Printix print queue. You can access the API documentation at printix.github.io.

Google Cloud Storage

  • Enable storage of pending documents in your secure Google Cloud Storage.
    • Documents printed Via the cloud, from Chromebooks, or as Mobile print from phones and tablets (Android and iOS/iPadOS), will also go via your cloud storage.

Google Cloud Partner

Printix Security and Data Protection?

In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register the necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator.

What data is registered in Printix Cloud?

  • Printers: Address, Vendor, Model name, Name, MAC address, Serial number, Properties, Page counters, Consumables data, and statistics.
  • Computers: Address, Hostname, Type (Laptop, Desktop, Server), System (Windows, macOS).
  • Networks: Gateway IP and MAC addresses.
  • Documents: Name, Number of pages, Color, 2-sided, and where and when it was submitted, printed, and deleted.
  • Users:
    • Name (As for passwords, please see Authentication below)
    • Email
    • Role (User / System manager)
    • Department (Azure AD only, and can be used to post-process data for subsequent departmental billing)
    • Groups (Only the group membership relevant to Printix functionality is recorded)

Personally Identifiable Information

  • Personally Identifiable Information (PII) in the form of user’s name, email and document names are stored in the Printix Cloud. Here document names are kept as part of job history for 90 days to allow troubleshooting by Printix. In Printix App and Printix Administrator users (and system managers) can only see the document names of their own documents, and only while the document is pending (typically 1 day and maximum 7 days).
  • Enabling Cloud storage will for the duration of the pending documents, store the document name and the name of the user as part of the document’s metadata.
  • Set up of Analytics with an own Azure SQL database will also populate users’ names and emails into this (but not document names).
  Default setup Custom setup
Printix Cloud + User name and email
+ Document name (90 days)
Document files, transit only, no storage (see Note 1)
+ User name and email
+ Document name (90 days)
– Document files, no transit, no storage
Cloud storage  N/A + User name (max 7 days)
+ Document name (max 7 days)
Document files (max 7 days)
Analytics 
Own SQL database
N/A + User name and email

Note 1: Mobile printed and Chrome printed documents to be released (anywhere and later) are stored in Printix Cloud.

Data centers

Printix is hosted in the EU.

  • Secure Microsoft Azure Data Center in the Netherlands (Europe West).
    • Configuration data and microservices:
      • https://api.printix.net
      • https://auth.printix.net
      • https://airprint.printix.net
      • wss://websocket.proxyendpoint.printix.net
  • Secure Amazon Web Services Data Center (AWS EU-West-1) in Ireland. Content Delivery Network (CDN) is enabled.
    • Captions and graphics
      • https://assets.printix.net
    • Driver store
      • https://drivers.printix.net
    • Software packages
      • https://software.printix.net
    • Web servers for Printix Administrator and Printix App.
      Example: acme.printix.net. Alias for:
      • https://app.printix.net
    • Web servers for sign in
      • https://sign-in.printix.net

Documents

  • Documents are encrypted and stored until they expire and/or get deleted.
  • Documents do not leave your network unless you enable additional functionality or printing via the cloud. See also: Which documents go via the cloud?
  • Advanced Encryption Standard (AES) with a key length of 256 bits is used to encrypt documents.

Communication

  • All Printix communication inside and outside the network is secured with encryption and the use of HTTPS.
  • SNMP is used to collect information from printers. Both SNMPv1 and SNMPv3 is supported.
  • Print data is sent unencrypted to the printer, but with secure IPPS it can be sent encrypted to printers that support secure IPPS.
  • Printix Client will always use the highest available TLS version (1.2). However, to allow a seamless setup Printix Client does accept older and less secure versions of TLS, like 1.0. You may want to enable TLS 1.2 on all computers.

Printing

  • Printing directly to the printer is just as secure as compared to traditional network printing.
  • With Secure print (Print later and Print anywhere) you have the option to wait until you have arrived at the printer, and only then release the documents via your phone. No more stressful “print and sprint” to prevent others from collecting your documents from the output bin of the printer.
  • With Printix Go you can sign in at the printer with you card or ID code and release documents. Increase security with PIN code (4-digit) for two-factor authentication.

Printix Client

  • The user interface of Printix Client (PrintixClient.exe) runs under the signed in user’s account.
  • Printix Service (PrintixService.exe) runs under the local system account and handles the printing and printer installation.
  • Both applications write log files.

Authorization

  • Printix uses Roles to control what functions a user can perform.
  • Users are notified by email when their role is changed.

Authentication

  • Users are required to register and sign in to use Printix.
  • With Azure authentication enabled, users’ passwords are handled entirely by Azure AD.
    • Printix will read the users’ basic profile (display name and email address).
  • With Google authentication enabled, users’ passwords are handled entirely by Google.
    • Printix will read the users’ basic profile (display name and email address).
  • With Active Directory authentication enabled, users’ passwords are not stored by Printix, but can be transferred securely via LDAPS to the local Active Directory server for authentication.
  • For users who authenticate directly with Printix, passwords are protected through salted password hashing. Users can reset a password themselves. Their email address is required for this to work. Passwords must be minimum 6 characters in length and contain uppercase letters, lowercase letters, and digits.
  • For sign in at printer scenarios, the registered card numbers and PIN codes are protected through salted hashing. ID codes are written as plain text.

Authentication flows

Microsoft Azure AD

 

Authentication flow Microsoft Azure Active Directory (HTTPS:443)

Google Workspace

 

Authentication flow Google (HTTPS:443)

Chromebook

 

Authentication flow Chromebook (HTTPS:443)

Printix Network Ports?

Secure communication
All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your network.

  • HTTPS on TCP port 443
    Secure browser communication between the components and Identity Providers, such as Microsoft Azure AD, Google Workspace and others.

These ports must be open within the network:

  • SNMP on UDP port 161
    Access and collect information from printers via SNMP. Both SNMPv1 and SNMPv3 is supported. ICMP message requests and replies must be allowed on the local network, as the ping command is used to discover printers.
  • RAW print on TCP port 9100
    Transfer print data to the printers. The computer with Printix Client must be able to reach the printer on the network to allow printing. Print data can also be sent via:
    • IPPS and TCP port 443. Use of other port numbers is also supported.
    • IPP and TCP port 80. Use of other port numbers is also supported.
    • LPR and TCP port 515. Use of other port numbers is also supported.
  • TCP port 21335
    Forward print data to another computer running Printix Client. Encrypted.
  • TCP port 21336
    Secure communication to Printix Redirector on a Windows Server.
  • UDP port 21337
    Printix Discovery Protocol used to find computers running Printix Client. Not encrypted.
  • UDP port 5353
    If mobile print is enabled, and is to be used with iOS/iPadOS phones and tablets, then Printix Client will broadcast AirPrint printers via the Bonjour networking protocol (Multicast DNS).

Printix Client requires two ports to be open on the local computer:

  • TCP port 21338 and 21339
    Secure local communication. TCP port 21338 is used for communication between the two processes: PrintixClient.exe and PrintixService.exe. TCP port 21339 is used for listening by the Printix Client built-in web server for sign in and printing (Windows print spooler and CUPS).

If Printix Go is in use these ports must also be open within the network:

  • TCP port 7627
    SOAP communication from Printix Client to Printix Go on HP printers.

If Active Directory authentication is enabled one of these ports must also be open within the network:

  • Secure LDAPS on TCP 636
    Authentication of users via secure LDAPS.
  • LDAP on TCP port 389
    Authentication of users via LDAP.

Windows  Printix Client automatically configures the required ports in the local Windows Firewall. It does so by running the provided file: open_firewall.cmd

Web proxy and SSL inspection

Use of a web proxy and/or SSL inspection may for example prevent Sign in to Printix Client. You MUST add the printix.net domain and subdomains as exceptions so traffic is not blocked.

The syntax for adding exceptions varies depending on the software you use. Please refer to you security software documentation to determine the syntax for specifying a domain and subdomains. These are some common examples of wildcard syntax:

  • *.printix.net
  • .printix.net

The specific URLs that must be unblocked:

Required

  • https://assets.printix.net
  • https://api.printix.net
  • https://auth.printix.net
  • https://sign-in.printix.net
  • https://drivers.printix.net
  • https://software.printix.net
  • wss://websocket.proxyendpoint.printix.net

Required, if you enable mobile print (Apple AirPrint)

  • https://airprint.printix.net

Required for optional data extraction

  • https://*.blob.core.windows.net

How does Printix Client find the web proxy?

Printix Client consists of two components:

  • The user interface of Printix Client (PrintixClient.exe) which runs under the signed in user’s account
  • The Printix Service (PrintixService.exe) which runs under the local system account, and handles the printing.

Printix Client use a Windows function WinHttpGetProxyForUrl (implements WPAD) to get the proxy settings from the PAC file. It also looks at the proxy settings configured for the user. If it finds a suitable set of proxy settings for the user, it remembers them in the registry under the LSA user (HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections).

Troubleshooting

I have a web proxy and sign in to Printix Client does not work

  • Sign in with Microsoft, Google or email in Printix Client just returns to Sign in.
    RESOLUTION: You MUST add the required domains (see above) as exceptions so traffic is not blocked. See also: Sign in issues.

I have a web proxy and my printer will not install

  • Print drivers can not be downloaded from the Printix driver store.
    RESOLUTION: Unblock the URL https://drivers.printix.net

I do not recognize the used web proxy

  • In this case the PrintixService.log file will contain the text like this: running with proxy1: http://172.23.100.13:8080/ and Unable to connect to the remote server.
    RESOLUTION: Check if the web proxy is part of the PAC file and if it should be updated/deleted.

I have disabled the web proxy, but the computer still does not act as proxy

  • In this case, the PrintixService.log file may contain errors like: Proxy: Error event, Exception: proxy error
    RESOLUTION: Follow the steps below to delete settings from Windows registry.
  1. Select Windows logo  key + R to open Run.
  2. Type: regedit, and select OK.
  3. In Registry Editor browse to:
    HKEY_USERS\S-1-5-18\Software\Microsoft\
    Windows\CurrentVersion\Internet Settings\Connections
  1. Delete the two entries called DefaultConnectionSettings and SavedLegacySettings.
  2. Restart the computer.
  3. Sign in to Printix Client again.

More information about Printix Requirements?

Getting started?

Follow these steps and within 5 minutes or so you will have completed the setup.

  1. Sign up
    • You should be connected to the network you want to use Printix on, for example the network at the office.
    • You need to install the Printix Client software on a Windows  or Mac  computer.
    • Your computer must have access to at least one printer on the network and with at least one print queue installed, to experience the various printing features.
    • If you intend to install on a fresh virtual machine you should add a printer first, so it can become managed by Printix.
    • You may want to read our: Terms of ServicePrivacy PolicyData Processing Agreement, and Service Level Agreement.
  2. Install
    • Printix Client will attempt to discover your printers and securely transfer necessary information to Printix Cloud.
    • The Printix Anywhere printer is installed.
    • Print queues are converted and their name is enhanced with a three-letter printer ID to make it easy to search for and identify printers.
  3. Next steps
    • Learn how to best deploy Printix in your organization.
    • Experience how you print with Printix and release documents from your phone.

Sign up

Sign up with your Google Workspace account

  1. Visit printix.net and select Get started.
  2. Select Sign in with Google.
  3. You will be asked to Sign in with your Google Workspace account (not @gmail.com).
  4. Complete the install (step 7).

Sign up via Microsoft Azure Marketplace

  1. Visit and Sign in to azuremarketplace.microsoft.com.
  2. In the search box, enter Printix.
  3. In the results pane select Printix Cloud Print Management and select Free trial.
  4. If you agree to the terms select Continue and you will be taken to Printix to complete the setup.
  5. You will be asked to Sign in with your work account. Accounts like (yourname)@(company).microsoftonline.com, should only be used if this is also an email account.
    If asked, select Accept to grant Printix permission to:
    • Access your data anytime.
    • View your basic profile.
    • If you see the checkbox Consent on behalf of your organization, it is because you have the role as global admin in Azure AD and Printix has not yet been accepted for all users. Check Consent on behalf of your organization so Printix can have access to the specified resources for all users in your organization. No one else will be prompted.
  6. Complete the install (step 7).

Sign up via Microsoft AppSource

  1. Visit and Sign in to appsource.microsoft.com.
  2. In the search box, enter Printix.
  3. In the results pane select Printix Cloud Print Management and select Free trial.
  4. If you agree to the terms select Continue and you will be taken to Printix to complete the setup.
  5. You will be asked to Sign in with your work account. Accounts like (yourname)@(company).microsoftonline.com, should only be used if this is also an email account.
    If asked, select Accept to grant Printix permission to:
    • Access your data anytime.
    • View your basic profile.
    • If you see the checkbox Consent on behalf of your organization, it is because you have the role as global admin in Azure AD and Printix has not yet been accepted for all users. Check Consent on behalf of your organization so Printix can have access to the specified resources for all users in your organization. No one else will be prompted.
  6. Complete the install (step 7).

Sign up with your Microsoft account

  1. Visit printix.net and select Get started.
  2. Select Sign in with Microsoft.
  3. You will be asked to Sign in with your work account. Accounts like (yourname)@(company).microsoftonline.com, should only be used if this is also an email account.
    If asked, select Accept to grant Printix permission to:
    • Access your data anytime.
    • View your basic profile.
    • If you see the checkbox Consent on behalf of your organization, it is because you have the role as global admin in Azure AD and Printix has not yet been accepted for all users. Check Consent on behalf of your organization so Printix can have access to the specified resources for all users in your organization. No one else will be prompted.
  4. Complete the install (step 7).

Sign up with email

You will be asked to enter your Email address (step 2), pick a Password (step 5), and subsequently use your email and password to Sign in to first Printix Administrator (step 6) and then Printix Client (step 9) on your computer.

  1. Visit printix.net and select Get started.
  2. Enter your Work email.
  3. Select Get started.
    An email is sent to you.
  4. Read the email: “Welcome to Printix” and select Get started.
    If you do not see the email within a few minutes then check your spam/junk mail folder. The link in the email can only be used once for activation and this must happen within 72 hours.
  5. On the Activate your Printix account page:
    • Enter your Full name and Password. If you have signed up before, you are not asked to enter these again.
    • Enter Company.
    • Your Printix Home uses the first word you entered in Company. Because the text is used in your Printix web address, you can use only: A-z,0-9,-
    • Read the Terms of ServicePrivacy Policy, and Data Processing Agreement.
    • Select Activate.
  1. On the Sign in page:
    • Enter your Email and Password.

Install

You will be guided to complete the install. If you need to resume the install, then Sign in from printix.net or use the links in the email: “Get started with Printix …”

  1. Welcome
    Watch the optional Setup video (4:10) to learn how to install and get started. Select Next.
    • Optionally select X to Cancel the Setup Assistant and go straight to the Dashboard.

  1. Download Printix Client
    Printix Client will attempt to discover your printers and securely transfer necessary information to Printix Cloud.
    • Select Download Printix Client.
  2. Waiting for you to install and sign in to Printix Client
    Install on your computer in a couple of minutes.
    • Open and run the downloaded file and complete the Printix Client installation on your computer.
      See detailed steps for Windows  or Mac 
    • If you see Sign in with Microsoft, select this and sign in with your work account. Sign in to Printix Client is automatic if your computer is Azure AD joined.
    • If you see Sign in with Google, select this and sign in with your Google Workspace account (not @gmail.com).
    • Otherwise enter your Email and Password to Sign in to Printix Client.
    • If you were not asked to sign in, then sign in via the Printix Client menu.
    • If you have issues with Sign in to Printix Client, then please read: Sign in issues.
  3. Discover
    Please wait a couple of minutes while Printix Client discovers your printers.
    • If we did not find any printers you must enter the IP address (Example: 192.168.2.10) or hostname of one printer and select Add printer.
    • If the printer fails to register it will appear on the Unregistered printers page.
  1. Finish
    Congrats! Your Printix Home is ready.
    • Select Open your Dashboard.
    • Did we find your printers?
      If not all of your printers are listed on the Printers  page, even after you select Refresh , it could be because your printers are on a different subnet than your computer. Please add a printer from that subnet manually and then do a discovery to find additional printers on that subnet.

Printix Home already exists

If someone (you) in your organization has already signed up you can:

  • Select Open acme.printix.net to Sign in to Printix Administrator of your existing Printix home.
    If your role do not allow this you will see the message: Permission denied.
  • Select Create a new Printix Home.
    Select this to create a new Printix home and install. Example: acme0.printix.netacme1.printix.net, …
    • Creating multiple Printix homes for the same organization is relevant if you want two or more teams to evaluate Printix independently.
    • The Printix Client you download will not work with your existing Printix home as they are totally separate.
    • On the Printix Client menu you can open Diagnostics to see what the Printix home is.

How to start a trial on a computer?

Requirements:

  • You should be connected to the network you want to use Printix on, for example, the network at the office.
  • Your computer must have access to at least one printer on the network and with at least one print queue installed, to experience the various printing features. If you intend to install on a fresh virtual machine, you should add a printer first, so it can become managed by Printix.

Step 1: Install

  • Download Printix Client. Open and run the downloaded file to install on your Windows  or Mac  computer.
  • Sign in to Printix Client. This is automatic if your Windows 10 computer is Azure AD joined.
    • If you see Sign in with Microsoft, select this and sign in with your work account.
    • If you see Sign in with Google, select this and sign in with your Google Workspace account (not @gmail.com).
    • Otherwise, enter the Email and Password you used when you registered. If you were not asked to sign in, then sign in via the Printix Client menu.
    • If you have issues with Sign in to Printix Client, then please read: Sign in issues.
  • Discover printers. Please wait a couple of minutes while Printix Client discovers your printers.
    If it reports “Found no new printers” , it could be because your printers are on a different subnet than your computer. On the Printers  page select Add printer  to manually add a printer from that subnet, and then do another discovery to find additional printers on that subnet.

Step 2: Start printing

Having installed Printix Client, you can now print to the Printix managed printers and check out the many features that will make office printing convenient, secure and easy to manage. But first, let us check out how you can print as usual.

  • Open the item you want to print. Select Print on the File menu.
  • You will notice that nothing has changed, except for the three letters (ASDBNM, …) at the end of the printer name, which indicates that these printers are now managed by Printix. And apart from the Printix Anywhere printer, you have the exact same printers available to you as you did before the installation.
  • Identify a Printix printer, select it, select Print.

Optionally try the print methods and consider adding 2-3 users.

How to Migrate multiple sites to Printix Cloud?

Migrating multiple sites, like branch offices and campuses.

Prerequisites:

  • Printix is already deployed at the first site.

Step 1: Add site

Install Printix Client on a computer at the site you want to add.

  • If you can remotely sign in to the computer as administrator, then you can also install Printix Client. Sign in to Printix Client.
  • Alternatively use Add user to invite a user at the site you want to add. If possible call and notify the user in advance. Wait for this user to install and sign in to Printix Client. You can also use your own email account to send an explanatory message that includes a link to the Printix Client download page. Example: acme.printix.net/download

The user’s computer appears on the Computers page as being on an Unknown network.

  • Use Add network and give the network a descriptive name.
  • Use Add to network to add the gateway (LAN and/or Wi-Fi) of the computer to the network.
  • Open the Computer properties page of the computer and select Discover printers.

If there are additional sites, then install on these also, to make the copy of the print infrastructure.

Step 2: Deploy Printix Client to computers

How to Build a new site with Printix Cloud?

This describes a “green field” scenario, where you want to have Printix installed and configured before users move into the new office/site. Follow the steps below to build your print infrastructure.

Requirements:

  • You should be connected to the network at the new site.
  • Printers are powered on and on the network.
  • Make the recommended: Implementation setup.

Step 1: Install

Download the Printix Client software and install it on a computer at the new site. The computer should run the same Windows/macOS editions the users will be using, for example Windows 10 ×64.

  • Printers are discovered and registered in Printix Cloud.

Step 2: Set up print queues

Open the Printers page to see Printer properties and Print queue properties. If not all of your printers are listed on the Printers page, then add the missing printers.

  • Optionally rename printers and print queues.
  • Refine the print queue setup by adding print drivers and make print driver configurations to configure Installable Options (such as Paper trays, Duplexer, Staple, Hole punch, and Output bins), and for example Form to tray Assignment.
  • For each of the additional Windows/macOS editions to be used in the organization, for example Windows 7 ×64, install Printix Client and add print drivers and make print driver configurations.
  • Test that printing via the added print queues works as intended on the Windows/macOS editions to be used.

Step 3: Deploy Printix Client to computers

How to Migrate print server to Printix Cloud?

Requirements:

  • You have access to an administrative account and can sign in to the print servers.
  • Make the recommended: Implementation setup.

Step 1: Install Printix Client on the print server

When you download the Printix Client software and install it on the print server, we make a copy of the current print environment details in Printix Cloud. Rest assured, we do not change or delete anything on the print server.

 

  • The Microsoft web browser (Edge or Internet ExplorerSecurity settings may obstruct the download of the Printix Client software. To workaround this you may want to download it on another computer (without installing) and then copy it to the print server, so you can run it from there.
  • If you have issues with Sign in to Printix Client, then please read: Sign in issues.

During the discovery process, we automatically detect and register printers, print queues and drivers in Printix Cloud. At the same time, a Network1 is created with the gateway of the print server’s network adapter.

If there are additional print servers, install Printix Client on each of these, to make the copy of your print infrastructure as complete as possible. Open the Computer properties page of the print server and select Discover printers.

  • If not all of your printers are listed on the Printers page, then add the missing printers.
  • Optionally rename printers and print queues.

Step 2: Deploy Printix Client to computers

Step 3: Remove print server

Before removing the print server, you should verify that the print server’s shared printers can be paused without users complaining. You should also verify that the server does not have additional roles, such as Domain Controller, File Server, etc.

Take the server offline. Unplug the network cable and leave it that way for a week or so: if nobody cries it’s safe to decommission the print server.

You are now on Printix – what has changed?

The user experience for printing is the same. Only the printer name is enhanced with a three-letter printer ID to make it easy to search for and identify printers. From an IT management perspective, however, cloud deployment means less ongoing management since infrastructure is now managed from the cloud.

More about understanding networks?

Consider a company with two sites (Amsterdam and Berlin) with separate networks. There is no routing between the two, that is, from Amsterdam you cannot reach (ping) a printer in Berlin and vice versa.

Teach Printix about networks so it can filter what printers are available to users. A user while at the Amsterdam site will only be presented to printers on this site.

You can optionally allow users to print between networks and print while their computer is on an unknown network, for example during travel or while at home.

How to work with networks

About networks

  • You can name networks to reflect the name of company sites or branches (Amsterdam, Berlin, …).
  • The first network is named Network1.
  • A network is defined by a collection of one or more Gateways (identified by their IP address and MAC address).
  • A gateway should only be added to a network if routing is possible to the other computers/printers on that network.
    • To test, verify you can ping printers/computers on the network.
  • A computer is considered to be on the network the gateway is part of.
  • A computer can be on multiple networks – one for each active network adapter (LAN and Wi-Fi).
  • A computer that uses a gateway that is not part of a network will appear as being on an Unknown network and a yellow dot is shown on the Printix Client icon 
  • A computer (laptop and hybrid tablet like the Microsoft Surface 3 or later) will appear as being on an Unknown network when it is powered-on outside a named network, for example at home or during travel.

Example: Company with sites in Amsterdam and Berlin

  1. As you first deploy Printix Client in Amsterdam on computer A and discover printer ASD these will be recorded as being on the network named: Network1.
  2. You can modify the network name to change it from Network1 to Amsterdam.
  3. When you deploy Printix Client in Berlin on computer B it will appear as being on an Unknown network due to the unknown gateway.
  4. On the Networks page you can add a network, name it Berlin, and then add the relevant Unknown network to the Berlin network. By adding networks, you are teaching the system about your company’s networks. With the new knowledge, the system will attempt to automatically assign computers to the right company network in the future.
  5. Use Discover printers, select the Berlin network to add the printer BNM.
    • An employee who brings a laptop from Amsterdam to Berlin will not have to change anything, as the laptop will automatically be reassigned to the Berlin network.
      • Any of the print queues on the Berlin network, which has Add print queue automatically checked, are added automatically on the employee’s computer.
      • Existing printers, including those added in Amsterdam, will appear as offline on the computer.
    • When the employee travels back, the laptop is automatically reassigned to the Amsterdam network. If any of the Berlin print queues, which has Remove print queue automatically checked, are removed automatically from the employee’s computer.
    • During travel and at the employee’s home the laptop will appear as being on an Unknown network.

Print between networks

Printing is achieved via Printix Cloud and a Printix Client computer on the printer’s network. At least one of the Printix Client computers on the printer’s network should have permanent network access. The document remains secure during the transfer over the Internet as the document itself and the communication are both encrypted.

User printing while on company network

  • The user on computer A in Amsterdam can now add the BNM printer and print to this even though it is in Berlin.

User printing while on unknown network

  • A user working on computer X at home or while travelling, can print directly and release documents to the printer BNM.

Bridging two known networks

If you have a computer C with two network adapters, and it is on both the Amsterdam and Berlin network at the same time, then print data from computer A to printer BNM are automatically forwarded via this instead of via the cloud. Computer C should have permanent network access.

Cloud storage

If you Add cloud storage, documents printed Via the cloud will go via your cloud storage, rather than the Printix Cloud. In addition you can enable storage of pending documents in your secure cloud storage.

See also:

Printer availability

Based on the network, Printix Client filters the list of printers you can add. If in Amsterdam you will see printers on the Amsterdam network. Regardless of the network, the list will always include:

  • Printix Anywhere printer(s).
  • Printers with Via the cloud checked.
  ASD BNM Anywhere
Computer A (Amsterdam) + + +
Computer B (Berlin) + +
Computer C (Both networks) + + +
Computer X (Unknown network) +1 +2

+1 While the computer is on an Unknown network it is possible to print directly and release print later documents to the printer BNM.

+2 While the computer is on an Unknown network it is possible to release print anywhere documents to the printer BNM.

How to Enable BYOD (Bring Your Own Device)?

How to enable BYOD (Bring Your Own Device), so users can print from their own laptop.

If you use Azure AD you can add a New guest user in Azure AD. Guests can also be added by email Invitation. If your guests are subcontractors from the same company, you may want to add the subcontractor company’s email domain as you Enable self-registration.

Requirements

  • User has an email address.
  • User has brought an own computer (BYOD).
  • Printix Client can be installed on the user’s Windows or Mac computer.
  • A company computer with Printix Client that is powered on at all times and has two network interfaces (Wi-Fi and LAN).

Administrator preparation

  1. On a computer which is simultaneously on the Guest Wi-Fi network and the Printer LAN network, install Printix Client. This computer should be powered on at all times, as it is used to forward the print data to the printer BNM.
  2. Use Add network to add the networks Guest Wi-Fi and Printer LAN.
  3. Enable printing via the cloud for the printer BNM. For best user experience, ensure PDF printing is supported by the printer BNM.
  4. If the user is a guest then add the user by email invitation. You can also choose to Enable self-registration.

User registration

  1. Read the email “Welcome to Printix…” and selects the link to Download Printix Client.
  2. After successful registration the user also receives the email: “Get started with Printix …” with links to Printix Client and Printix App.
    • The Printix Anywhere printer is automatically added on the user’s computer when this is on the company network.
    • The user can use Printix Client to add printer BNM once the computer is on the company network.

User printing while on company network

  • The user can print to the Printix Anywhere printer and subsequently open Printix App and release the documents to the printer BNM. The user’s computer must be online and on the company network (Guest Wi-Fi or Printer LAN) to release the document.
  • If the user has used Printix Client to add printer BNM, then the user can:
    • Print directly to the printer BNM.
    • Print later to the printer BNM.

User printing while on unknown network

The user’s computer is on an Unknown network when the user is at home, travelling or otherwise not connected to the company network.

  • The user can not release any documents.
  • The user can submit documents to the Printix Anywhere printer, but the user can not release the documents.
  • The user can print directly to the printer BNM.

See also:

More about Printix Implementation Guide?

To guide you through the implementation of our Printix Cloud Print Management Service, we suggest you consider the below phases and examples.

  • Implementation phases
    Evaluation, Proof of Concept, Implementation, and Go live
    • Printix Implementation Manual
    • Infrastructure implementation
    • Additional functionality implementation
  • Implementation setup
  • Implementation pack
    An assigned expert will assist with the technical setup associated with Printix software.

Implementation phases

  1. Evaluation
    Start a trial and familiarize yourself with the product through hands-on experience and by trying relevant features.
  2. Proof of Concept
    Proceed to do more hands-on, perhaps involving the installation on a print server.
  3. Implementation
    • Deploy Printix Client.
    • Identify and name networks.
    • Discover printers.
    • Convert print queues.
    • Go live.

Printix Implementation Manual

Select cover to open as PDF

Infrastructure implementation

Additional functionality implementation

Implementation setup

To select the Implementation setup, we recommend you make these changes to the configuration:

  1. On the Settings  page:
    • Enable print later is unchecked.
    • Allow users to add printers via Printix Client is unchecked.
    • Print queue naming is set to Printer name without printer ID.
    • Create default print queue is unchecked.
    • Convert print queues is unchecked.
  1. On the Printix Anywhere  printer’s Print queue properties page:
    • Add print queue automatically is unchecked.
    • Active is unchecked.

Implementation pack

Our Printix Implementation Pack is designed for customers who want:

  • Priority Implementation Support up to 2 hours and
  • 12 months Priority Support and Technical Assistance

For two hours, within the first 90 days from the start of your Printix subscription service, an assigned expert will assist with the technical setup associated with Printix software.

More about Citrix and RDS?

Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS).

  1. Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location.
  2. Add networks to reflect the sites/locations.
  3. For each print queue in Printix Administrator open the Print queue properties page and check Via the cloud.
  4. Each user running a terminal session (Citrix session) will Sign in to Printix Client and see all the printers for the site/location.

Alternatively, if you are using “fat” clients:

  1. Install Printix Client on each client.
  2. All the local printers will be mapped into the Citrix terminal session.

Deploying images with Printix Client

If you intend to copy an image with an installed Printix Client to another Citrix or RDS server, then you must ensure that no user has signed in to Printix Client.

Each computer with Printix Client is, once a user has signed in, registered in Printix Cloud with a unique ID, and it is also at this time the computer will appear in Printix Administrator. The ID is written in the Windows Registry:

HKEY_LOCAL_MACHINE\SOFTWARE\
printix.net\Printix Client\WS\WSId

If an image is produced after a user has signed in, and subsequently installed on another computer, then there will be an undesired condition where these computers will have the same WSId. This will result in the computers fighting for connection and they will try to update the same computer properties in Printix Cloud. To resolve the issue you need to make an image, where no computer (WSid) has been registered. Before you start to use the new image, you need to delete the computer in Printix Administrator. After a short time, the computers will register and appear in Printix Administrator.

How to produce an image without the trace of previously registered computers (WSid)

  1. Open Task Manager
  2. Select the Details tab.
  3. Select PrintixClient.exe and select End task. Select End process.
  4. Select PrintixService.exe and select End task. Select End process.
  5. In Registry Editor browse to:
    HKEY_LOCAL_MACHINE\SOFTWARE\
    printix.net\Printix Client\
  1. Delete the Printix Client folders:
    • \RT
    • \WS
  1. Verify that these folders are still there:
    • \CurrentVersion
    • \Printers
    • \Tenant
    • \Users
  1. In the Printix Client folder add the DWORD value name StartAsVDI.
    The StartAsVDI can take on these Decimal values (hex value in parenthesis):
    • 0 (0×00000000)
      This is the default. Printix Client will update itself automatically.
    • 1 (0×00000001)
      Printix Client will NOT update itself automatically. It will read and write the user’s Printix settings, including access tokens, in the user’s Application Data folder.
      • The path to the users application folder is based on %APPDATA%.
    • 2 (0×00000002)
      Printix Client will update itself automatically. It will read and write the user’s Printix settings, including access tokens, in the user’s Application Data folder.
      • The path to the users application folder is based on %APPDATA%.
    • 999 (0×000003e7)
      Printix Client will NOT update itself automatically. It will read and write the user’s Printix settings, including access tokens, in the user’s Application Data folder.
      • The path to the user’s application folder is based on %USERPROFILE% and then AppData\Roaming is appended.
  1. In the Printix Client folder add the DWORD value name useGroupPermissions.
    It can take on these Decimal values (hex value in parenthesis):
    • 0 (0×00000000)
      This is the default. Printix Client will make all installed print queues available to the signed in user.
    • 1 (0×00000001)
      Printix Client will look at the users’ group membership and only make print queues with Exclusive access available to the signed in user. This is done by setting the security permissions on the print queues accordingly.
  1. Produce the image.

Citrix Profile Management

To make Printix Client work, you need to modify Windows Registry so user’s Printix settings are included in the Application Data roaming profile.

  1. Select Windows logo  key + R to open Run.
  2. Type: regedit, and select OK.
  3. In Registry Editor browse to:
    HKEY_LOCAL_MACHINE\SOFTWARE\
    printix.net\Printix Client\
  4. Add the DWORD value name StartAsVDI and give it the value that match your environment (see above).

How to see the value of APPDATA

  1. Open a command prompt and type: echo %APPDATA%
    • Normally this will give the result:
      C:\Users\ username \AppData\Roaming
      Example: C:\Users\John\AppData\Roaming
    • If the AppData folder is redirected this will give the result:
      \\ servername \ folder Redirect$\ username \Application Data
      Example: \\myserver.acme.com\myfolderRedirect$\John\Application Data

The below is the example of the Printix relevant path and subfolders that must be included in the roaming profile.

 

  • %APPDATA%\printix
    Example: \\myserver.acme.com\myfolderRedirect$\John\Application Data\printix

More about Windows Virtual Desktop?

Printix printing is also possible if you use Windows Virtual Desktop (WVD).

Requirements

  • Printix Client must be installed on the Windows Virtual Desktop computer.
  • You must enable printing via the cloud for the printers to be used by the Windows Virtual Desktop computers.
  • There must be at least one computer online with Printix Client installed on the printer’s network. Alternatively, you can have a Virtual Printix Client in the cloud (on Azure) that can route (via VPN) to all the relevant subnets (VLANs) with printers.

See also:

Printix and Universal Print by Microsoft?

Printix integrates with Universal Print by Microsoft and runs on Microsoft Azure.

Requirements

Limitations

  • There is support for one, but not multiple Azure AD directories.
  • Only one print queue per printer can be published with Universal Print.
  • Documents submitted via Universal Print are tracked as 1 page documents.
  • Status of jobs is Cancelled instead of Completed due to limitation in Microsoft Graph API.

Features

Enhance your print management capabilities and print experience with Printix flexible printing:

  • Mobile print
    Print from phones and tablets, Android and iOS/iPadOS, to Printix managed printers

Additionally Printix provides:

Secure print

Release documents from your phone with Printix App or from the touchscreen control panel of a printer that has Printix Go installed.

  • Printix Anywhere printer 
    If you publish and share a Printix Anywhere print queue you can print securely with Universal Print and Printix.
    • Your submitted document goes to the Microsoft Cloud.
    • Printix Cloud is notified about your pending document.
    • You can subsequently release the document to any Printix managed printer. The printer must have a print queue that has Via the cloud checked.
      • Wait until you are at the printer and then use Printix App on your phone to release your documents. Printix App is available as a native app for Android and iOS/iPadOS phones and tablets, and as a web app that runs in a web browser on your phone, tablet and computer.
      • If Printix Go is installed on the printer, then you can sign in with card or ID code and release documents from the touchscreen control panel of the printer.
  • Other Printix printers (ASDBNM, …)
    Documents will print directly, unless All users must print securely is checked or you are a member of a Must print securely group.
    • Your submitted document goes to the Microsoft Cloud.
    • Printix Cloud is notified about your pending document.
    • If the document must be printed securely you can subsequently release the document at the particular printer.
      • Wait until you are at the printer and then use Printix App on your phone to release your documents. Printix App is available as a native app for Android and iOS/iPadOS phones and tablets, and as a web app that runs in a web browser on your phone, tablet and computer.
      • If Printix Go is installed on the printer, then you can sign in with card or ID code and release documents from the touchscreen control panel of the printer.

Mobile print

Print from phones and tablets, Android and iOS/iPadOS, to Printix managed printers enabled for mobile print.

How to integrate with Universal Print

  1. Accept integration with Universal Print
  2. Publish print queues with Universal Print

Accept integration with Universal Print

This has to be done once only and by the global admin in Azure AD.

  1. In Printix Administrator on the Authentication  page select the Azure AD tab.
    One directory only is supported.
  2. For now it is requirement that Synchronize groups must also be accepted.
  3. For Integrate with Universal Print select Accept.
  4. On the Microsoft Sign in page:
    • An active Universal Print subscription is required.
    • Enter your printer administrator account. You must have the role as Printer Administrator to manage all aspects of printers in Universal Print.
    • Enter Password.
  1. Select Sign in.
  2. Printix will ask you for permission to:
    • Read and write print jobs.
    • Read and write printer shares.
    • Register, read, update, and unregister printers.
    • Sign in and read user profile.
    • Read, write and update print task definitions.
    • Read and update printers.
    • Read and write the properties and attributes of users’ printers.
    • Read printers.
    • Read the metadata and payload of users’ print jobs.
    • Read and write the properties and attributes of printers.
  1. Select Accept to grant these permissions.

Publish print queues with Universal Print

Once you have accepted integration with Universal Print, you can proceed to publish print queues with Universal Print.

  1. In Printix Administrator open the Print queue properties page.
    • It is possible to modify the properties of multiple print queues.
  2. Check Publish with Universal Print.
    • The name of the print queue MUST be unique within Printix.
    • There must NOT be a printer share with the same name in Universal Print.
    • It is NOT possible to change the print queue name after the print queue has been published.
    • If you unpublish the print queue the corresponding printer share is deleted in Universal Print.
  3. Select Save.
    • Allow 1-2 minutes before the corresponding printer is added and the print queue is created as a printer share in Universal Print.
    • The name of the printer share will contain (UP), which is short for Universal Print. Example: Printix Anywhere (UP)
    • If the print queue has Exclusive access checked in Printix Administrator, this information is carried through to Universal Print and reflected on the printer share’s Access control settings. Otherwise Allow access to everyone in my organization is checked for the printer share in Universal Print.

Print queue naming

Native Printix managed print queue:

  • Name can not be changed but is managed from Printix Administrator. Examples: Reception ASDASD Reception, and Reception.
  • Port is an Internet Port. Example: http://localhost:21339/ipp/ASD/2114d3f3-e5732…

Printix print queue published with Universal Print:

  • Name can not be changed once it is published. It will contain (UP), which is short for Universal Print. Examples: Printix Anywhere (UP), and Reception (UP).
  • Port is an IPP Port. Example: IPP-eb47d31e-16f1-42f3-818s-f74a30c5…
  • Driver and Model are Universal Print Class Driver.

In the Windows Add printer dialog any Universal Print printer appears as a Cloud printer.

In the Windows Printers & Scanners dialog the Universal Print printers appears with a distinct cloud icon.

How to see Printix printers in Universal Print

Optionally see the printer share in Universal Print.

  1. Open a new browser window and sign in to Microsoft Azure (portal.azure.com), using your work account credentials.
  2. Select All Services, scroll to Management + governance and select Universal Print.
  3. On the Universal Print blade, select Printer Shares.
  1. Select the printer share. Example: Printix Anywhere (UP)
  2. Select Access control.

How to see print jobs in Universal Print

  1. On the Universal Print blade, select Printers.
  2. Select the printer. Example: Printix Anywhere
  3. Select Jobs.

How to revoke the integration with Universal Print

  1. Uncheck Publish with Universal Print for all the print queues that has been published.
    • The corresponding printer shares are deleted in Universal Print.
  1. Open a new browser window and sign in to Microsoft Azure (portal.azure.com), using your work account credentials.
  2. Select All Services, scroll to Identity and select Azure Active Directory.
  3. On the Azure Active Directory blade, select Enterprise applications.
  4. On the Enterprise applications blade, select Printix Universal Print.
  5. Select Properties.
  6. Select Delete.

Zero Trust Networks?

To print a document, a computer with Printix Client must be online on the same network as the printer. This may not be possible if it is required that printers and computers are kept on separate networks. To resolve this you can run a computer, preferably a server, in the cloud, for example Azure. To make the Site A printers available to the computers on the Site A separate computer network check Via the cloud and select On selected networks only and select the Site A computer network.

Printix Client is installed on the computer and the computer can route (via VPN) to the printers on the printers’ network(s). By adding the computer to the printers’ network Printix can print on those printers, even though there is no physical computer connected on the printer network. If you are concerned about resilience, you can add additional computers in the cloud.

How to add a virtual Printix Client to a network

  1. Identify a computer with a network interface that can route (via VPN) to all the relevant subnets (VLANs) with printers.
  2. Open Computer properties.
  3. In the Network section select Virtual adapters setup  to open the Virtual network access menu.
  4. Select Create new network.
  1. Enter Network name (Example: Amsterdam printers).
  2. Enter default Gateway IP (Example: 192.168.1.1) for the printer network. You can obtain that from any of the printers on the network:
    • Open the printer’s web page and Sign in as Administrator. Look for Network information where you will find the Gateway IP.
    • At the printer use the touchscreen control panel. Look for Network information where you may find the Gateway IP.
    • Most printers allows you to Print network configuration. Please refer to the printer’s documentation.
  3. Select Save.

How to add an additional virtual Printix Client to a network

To get resilience you can add additional computers in the cloud.

  1. Open Computer properties.
  2. In the Network section select Virtual adapters setup  to open the Virtual network access menu.
  3. Select Add to network and then select the network (Example: Amsterdam printers).
  4. Select Save.

How to remove a virtual adapter from a computer

  1. Open Computer properties.
  1. Identify the virtual adapter gateway (Example: Amsterdam printers).
  2. Select the Remove  icon.
  3. Check I accept and select Confirm.
  4. The gateway remains listed on the Network properties page.

See also:

Allow communication with the printers

These ports must be open to allow communication with the printers:

  • SNMP on UDP port 161
    Access and collect information from printers via SNMP. Both SNMPv1 and SNMPv3 is supported. ICMP message requests and replies must be allowed on the local network, as the ping command is used to discover printers.
  • RAW print on TCP port 9100
    Transfer print data to the printers. The computer with Printix Client must be able to reach the printer on the network to allow printing. Print data can also be sent via LPR and TCP port 515. Use of other port numbers is also supported. Print data can also be sent via:
    • IPPS and TCP port 443. Use of other port numbers is also supported.
    • IPP and TCP port 80. Use of other port numbers is also supported.
    • LPR and TCP port 515. Use of other port numbers is also supported.

See also:

How to Print with Printix?

Having installed Printix Client you can print to the Printix printers.

  1. On your computer open the item you want to print.
  2. Select Print on the File menu.
  3. Identify a Printix printer, select it, and select Print.

See also:

Printix printers

  • ASDBNM, …
    A three-letter printer ID is part of the printer’s name. Example: Reception ASD. If you do not see your printer with a three-letter ID, then use Printix Client to add the printer.
    • You can Print directly (as usual), or.
    • You can choose to Print later and subsequently release the document at the particular printer via your phone.
      See the steps in the: Printix User Manual.
  • Printix Anywhere printer 
    A print queue named Printix Anywhere on your computer.
    • Print to the Printix Anywhere print queue and subsequently release the document at any Printix (ASDBNM, …) printer via your phone.
      See the steps in the: Printix User Manual.

Print methods

Print


Document is printed immediately and directly at the selected printer.

  • The document is processed using the matching print driver, with full control of finishing options, for example.

Print later


The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to.

  • The document can be released to the printer it was printed to.
  • The document is processed using the matching print driver, with full control of finishing options, for example.

See the steps in the: Printix User Manual.

Print anywhere


When you submit a document to the Printix Anywhere print queue you can roam between printers and release the document at the printer you choose.

  • The document can be released to the printer (ASDBNM, …) you choose.
  • If the release printer support PDF, the document is sent directly to the printer.
  • If the release printer does not support PDF, the document is processed using a matching print driver.

See the steps in the: Printix User Manual.

Reprint


From your phone you can reprint those of your documents that were deleted or printed within the previous 12 hours.

  • Even documents you printed directly to the printer, can be reprinted without going back to your computer and submit them again.

See the steps in the: Printix User Manual.

More about Printix Administrator?

  • Printix Administrator is used to configure Printix and manage your printers.
  • Only administrators can Sign in to Printix Administrator.
    • Administrators are users with the RoleSystem manager or Site manager.

Help

  1. Select the Help  icon to open context sensitive help. Selecting a link in the help dialog will open the relevant section in the online Printix Administrator Manual.

News

  1. If visible, select the News  icon to see a short news description.
  2. Select Learn more to open the latest Changelog.

Issues

  1. If visible, select the Issues  icon.
    The icon shows the number of types of issues that need to be resolved.
  2. Select the type of issue to see more and resolve issues. Issue types:

Select Menu  in the top right corner to access functions.

About Printix Dashboard?

Dashboard  gives you an overview with status and graphs for print activity, pages printed in black, pages printed 2-sided, and secure printed pages.

System status

Lists the number of:

Suggestions

Learn about how to create a robust setup and how to successfully deploy Printix.

Try the print methods

Experience how you print, including how to release documents from your phone.

Statistics

Statistics are updated when you reload the page or select a different period:

  • Last 7 days
  • Last 14 days
  • Last 4 weeks

Print activity

Shows the number of pages printed through Printix for the selected period.

Printed 2-sided

Shows the percentage of pages printed 2-sided for the selected period. Improve this by making print 2-sided the default. The numbers are based on meter readings Printix Client collects from the printers registered in Printix.

Printed in black

Shows the percentage of pages printed in black for the selected period. Improve this by making print in black the default. The numbers are based on meter readings Printix Client collects from the printers registered in Printix.

Secure print

Shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users. Improve this by making users aware of print later and print anywhere.

Save-O-Meter

Shows the percentage of pages for the selected period that was never collected. By using Secure print functionality you prevent otherwise forgotten documents from being printed, which again saves cost and benefits the environment. According to data from the Conservatree organization (www.conservatree.org/learn/EnviroIssues/TreeStats.shtml) retrieved January 2017:

  • 1 tree makes 16.67 reams of copy paper or 8,333.3 sheets.
  • 1 ream (500 sheets) uses 6% of a tree.

 

More information about Sites?

To get here:

  1. Select Menu Sites 

About sites

Sites  allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager  they can do their job without having excess permissions to change global settings and printing at other sites.

  • Site
    • Concept of a site is based on networks.
    • Multiple networks can belong to a site.
    • A network can belong to one site.
    • Printers (and thereby print queues) will belong to the site of their network.
  • Site manager group
    • Add groups whose users will have the role as Site manager for the site in question.

See also:

Panes

The page has these three panes:

Tree structure (left pane)

  • Select New folder  to add a new folder.
  • Select a folder to open or close the folder.
  • Right-click the folder to open Folder menu:
    • Select Folder name (Copenhagen) to rename the folder.
    • Select New folder to add a new folder.
    • Select Create site to create site.
    • Select Delete folder to delete folder.
  • Select Create site  to create site.
  • Select site to open the site in the center pane.
  • Right-click the site to open Site menu:
    • Select Site name (Head Office) to rename the site.
    • Select Site manager groups to see and remove the associated Site manager groups.
    • Select Networks to see and remove networks associated to the site.
    • Select Add site manager groups to add Site manager groups.
    • Select Add networks to add networks.
    • Select Delete site to delete site.

Selected site (center pane)

Selected site and information about this, including networks and printers.

Site information

  • Select Add network  to open Add network  menu:
    • Select Add networks to add networks.
    • Select Create new network to create a new network.
  • Select Site name (Head Office) to rename the site.
  • Select Site manager  to see list of Site manager groups for the site:
    • Select More  and Remove  to remove site manager group.
  • Select Site setup  to open Site  menu:
    • Select Site name to rename the site.
    • Select Site manager groups to see and remove the associated Site manager groups.
    • Select Networks to see and remove networks associated to the site.
    • Select Add site manager groups to add Site manager groups.
    • Select Add networks to add networks.
    • Select Delete site to delete site.
  • Select Search  to search for networks on the site.

Get started

The 4-step Get started wizard will guide you through the setup of the site.

 

  • 1. Add network.
  • 2. Add computer to network.
  • 3. Discover printers.
  • 4. Add site manager groups.

Networks added to the site

  • Select Network name (Head Office) to open and close network.
  • Select Add printer  to add a printer.
  • Select Discover printers  to add printers.
  • Select Network setup  to open Network  menu:
    • Select Network name to rename the network.
    • Select Settings to open Network settings dialog.
    • Select Gateways to see list of Gateway IP and Gateway MAC addresses.
    • Select Test network to test if communication to the networks’ gateways is working.
    • Select Computers to see list of Computers that are on the network.
    • Select Add printer to add a printer.
    • Select Discover printers to add printers.
    • Select Add gateway via computer and then select a computer that is on the network.
  • Select Search  to search for printers on the network.

Printers on the network

  • Select ID (BNM) to open Printer settings dialog with Printer nameModel and Location.
  • Select Print queue (1 to open Print queues dialog with list of print queues and their settings.
  • Select Status (Error) to open Printer status dialog.
  • Select Printer name (Sales) to open Printer settings dialog with Printer nameModel and Location.
  • Select Printer address (192.168.1.49) to open Printer connection dialog with Printer addressMACNetwork and SNMP configuration.
  • Select Printer setup  to open Printer  menu:
    • Select Settings to open Printer settings dialog with Printer nameModel and Location.
    • Select Connection to open Printer connection dialog with Printer addressMACNetwork and SNMP configuration.
    • Select Print queues dialog to open Print queues dialog with list of print queues and their settings.
    • Select Status to open Printer status dialog.
    • Select Delete to delete printer.

Unregistered printers on the network

  • Select Printer  to toggle between Unregistered printers and Printers
  • Select Manual registration if the printer does not support SNMP.
  • Select Redirect  to open Printer issues page in a new tab.
  1. Select Search  to search for site.
  2. Enter site name.
    Uppercase and lowercase letters are treated the same.
  3. Select site to open the site in the center pane.

 

More information about Networks?

 

To get here:

  1. Select Menu Networks 

Lists the Networks

  • Select Network name or select  and Modify to open Network properties.
  • Select a network and select Modify at the bottom of the screen.
  • Select Unknown networks to list unknown networks.
  • Select Refresh  to refresh the list.
  • Select  and Info to see information about the network:
    • Network name.
    • Gateways. List of Gateway IP and MAC addresses.

See also:

Add network

Search

  1. Select Search 
  2. Enter part of the network’s name, Gateway IP or MAC address.
    Uppercase and lowercase letters are treated the same.

Filters

  1. Select Filters.
    • Select Network type to filter by this.
      • Company (Same as if no filter is selected)
      • Home office
    • Select Mobile print to filter by this.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order:  and 
    • Select Network name to sort by the network name.
    • Select Gateways to sort by the Gateway IP address and Gateway MAC address.

Delete

  1. To delete a network select  and Delete.
  2. Check Move printers to another network.
  3. Select network. Select OK to move the printers to the selected network and delete the network.
    • Computers that were assigned to the deleted network will appear as being on an Unknown network. On the computers a yellow dot is shown on the Printix Client icon  when the Printix Client is on an Unknown network.
    • If you uncheck Move printers to another network, then all printers on the network will also be deleted.

About Printers?

 

Lists the Printers 

  • Select printer’s Printer nameID or select  and Modify to open the Printer properties page.
  • Select the printer’s number (2) of Queues  or select  and Queues to toggle the view of print queues.
  • Select individual printers and select Modify at the bottom of the screen. Select the checkbox at the top of the list to select all printers.
  • Select Refresh  to refresh the list.
  • Select  and Info to see information about the printer:
    • IDNameQueuesModel, and Location.
    • Network. The network the printer is on.
    • Printer address. Select this to open the printer’s web page.
    • Features. Color  printing, 2-sided  printing, and PDF printing.

How to view print queues

  • Select the printer’s number (2) of Queues  or select  and Queues to toggle the view of print queues.
  • Select Print queues  to open the Print queues tab to CreateModify or Delete print queues.
  • Select Name (Reception) to open the Print queue properties page.

Add printer

Other ways to add printers:

Search

  1. Select Search 
  2. Enter printer ID, name, location or address.
    Uppercase and lowercase letters are treated the same.

Filters

  1. Select Filters.
    • Select Network to filter by this.
    • Select Network type to filter by this.
      • Company (Same as if no filter is selected)
      • Home office
    • Select Created to see printers added within the previous 3, 6, 12 or 24 hours.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order:  and 
    • Select ID to sort by printer ID.
    • Select Printer name to sort by printer name.
    • Select Created to sort printers by the date they were registered.
    • Select Location to sort by printer location.

Status

  1. To see status details select the status icon:
    Ready
    Warning
    Error
     Printer is not monitored or not responding – the status text is the last know status of the printer.
  1. Optionally select Refresh  to get the latest status.
  2. Optionally select the Cloud  / Network  communication status icon.
    • It will show Monitored by and the name of the computer (COMPIX) that is monitoring the printer (ASD).
    • If there is no computer online to monitor the printer it will show Printer is not monitored.
  1. Optionally select the Network  / Printer  communication status icon.

Delete

  • To delete a printer select  and Delete.
  • Select the printer(s) and select Delete 
  • Select the checkbox at the top of the list to select all printers.

About Print Queues?

Lists the Print queues 

  • Select Print queue nameID or select  and Modify to open the Print queue properties page.
  • Select the print queue’s number of Computers  to see the list of computers that has the print queue installed.
  • Select individual print queues and select Modify at the bottom of the screen. Select the checkbox at the top of the list to select all print queues.
  • Select Refresh  to refresh the list.
  • Select  and Info to see information about the print queue:
    • Name. The name of the print queue.
    • ID. The ID of the printer the print queue is pointing.
    • Computers. The number of computers that has the print queue installed and managed by Printix.
    • Groups.
    • Active.
    • Add print queue automatically.
    • Remove print queue automatically.
    • Via the cloud.
    • Process PDF/XPS.
    • Mobile print.
    • Publish with Universal Print.
    • Print in black by default.
    • Printer 2-sided by default.

How to see the computers that have the print queue installed

  • Select the print queue’s number (217) of Computers  to see the list of computers that have the print queue installed.

Search

  1. Select Search 
  2. Enter print queue name or printer ID.
    Uppercase and lowercase letters are treated the same.

Filters

  1. Select Filters.
  • Select Network to filter by this.
    • The icon  indicates the network is Mobile print enabled.
  • Select Network type to filter by this.
    • Company (Same as if no filter is selected)
    • Home office
  • Select Computers to filter by the number of computers that has the print queue installed and managed by Printix.
  • Select Active to filter by this.
  • Select Add print queue automatically to filter by this.
  • Select Remove print queue automatically to filter by this.
  • Select Via the cloud to filter by this.
  • Select Process PDF/XPS to filter by this.
  • Select Mobile print to filter by this.
  • Select Publish with Universal Print to filter by this.
  • Select Print 2-sided by default to filter by this.
  • Select Print in black by default to filter by this.

How to see the print queues that have Via the cloud checked

  1. Select Filters.
  2. Select Via the cloud to filter by this.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order:  and 
  • Select Print queue name to sort by this.

Delete

  • To delete a print queue select  and Delete.
  • Select the print queue(s) and select Delete 
  • Select the checkbox at the top of the list to select all print queues.

About Users?

Lists the Users 

  • Select user’s Name or select  and Modify to open User properties.
  • Select a user and select Modify at the bottom of the screen.
  • Select Refresh  to refresh the list.
  • Select  and Info to see information about the user:
    • NameRole, and Email of the user.
    • Computers. List of computers the user is signed into.
    • Groups. List of groups the user is a member of.

Add user

  • Select Add user  to add a user.

Search

  1. Select Search 
  2. Enter part of the user’s name or email.
    Uppercase and lowercase letters are treated the same.

Filters

  1. Select Filters.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order:  and 
    • Select Name to sort by name.
    • Select Email to sort by email address.

Delete

  • To delete a user select  and Delete.
  • Select the user(s) and select Delete 
  • Select the checkbox at the top of the list to select all users.

About Computers?

Lists the Computers 

  • Select computer’s Hostname or select  and Modify to open Computer properties.
  • Select the computer’s number of Tasks  to see the list of tasks for the computer.
  • Select a computer and select Modify at the bottom of the screen.
  • Select Refresh  to refresh the list.
  • Select  and Info to see information about the computer:
    • Hostname.
    • Status. The status of the computer (Online or Offline).
    • Network. The network the computer is on.
    • Address. List of addresses (IPv4 and IPv6).
    • Type and System.
    • Version. The version number of the Printix Client running on the computer.
    • Last contacted. The last time the computer was available.

Search

  1. Select Search 
  2. Enter part of the computer’s hostname.
    Uppercase and lowercase letters are treated the same.

Filters

  1. Select Filters.
    • Select Network to filter by this.
    • Select Type to filter by this.
      • Desktop
      • Laptop
      • Server
    • Select System to filter by Windows and macOS editions. The term Windows Server is used for both Windows Server 2016 and Windows Server 2019.
    • Select OS to filter by Windows and macOS.
    • Select Act as print gateway to filter by this.
    • Select Allow computer to look up users to filter by this.
    • Select Online to filter by this Status.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order:  and 
    • Select Hostname to sort by this.

Delete

  • To delete a computer select  and Delete.
  • Select the computer(s) and select Delete 
  • Select the checkbox at the top of the list to select all computers.

If you delete a computer that is running Printix Client, it will reappear on the list after some time. Deleting a computer is relevant if you want to remove computers you suspect are not being used anymore. Computers that has not responded in 2 months are automatically deleted.

About Groups?

To get here:

  1. Select Menu Groups 

Page is only available if groups (Azure AD or Google) are enabled.

  • Groups are synchronized automatically at approximately 12 minute intervals. Only changes are synchronized.
  • Select Resynchronize groups to start a synchronization.
  • Check Show all to also show groups that is not added to Print queues and groups that is not used to manage Secure print.

See also:

Search

  1. Select Search 
  2. Enter group name or description.
    Uppercase and lowercase letters are treated the same.

Remove group from list

It is currently not possible to remove a group from the list. Once it has been used with Printix and thereby is being synchronized, it will stay on the list. If it is deleted in Azure AD/Google Workspace, then it will also be removed from the list.

About History?

To get here:

  1. Select Menu History 

List History 

  1. Select the Type:
    • System
      Changes to the setup, like authentication, customization, group synchronization, data extracts and changes of user’s role.
    • Printers
      Events involving printers.
    • Computers
      Events involving computers with Printix Client.
    • Users
      Events involving users and administrators.
    • Documents
      Events involving documents.
  2. Optionally select Level to control the amount of information shown. The levels are as follows: DebugInfo and Warning. The level is cumulative, that is, if you select Debug, you will also see all events logged at the DebugInfo (default) and Warning level.
  3. Optionally select Date
  4. Choose From date and time.
  5. Choose To date and time.
  6. Select Apply.
  • Select Refresh  to refresh the list.
  • For security and confidentiality reasons documents are not referenced by their name.

You can also open History  from the Properties page of a selected:

  • Printer
    See what printed on the printer and what changes were made to the printer.
  • User
    See what the user did and what changes were made to the user.
  • Computer
    See what printed and what changes were made to Printix Client on the computer.

Remote Printix support

The below commands can be issued remotely by Printix support for a selected computer:

  • UPLOAD_LOGS_DIRECT
    Request the Printix Client on the computer to upload log files.
  • TEST_FOR_NEW_SW
    Request the Printix Client on the computer to check for new software.
  • REINITIALIZE_CONFIGURATION
    Request the Printix Client on the computer to get its configuration.
  • DISCOVER_ENVIRONMENT
    Request the Printix Client on the computer to discover printers.
  • GET_DEVICE_STATUS_V2
    Request the Printix Client on the computer to get status of printers.
  • GET_PRINTER_PARAMETERS
    Request the Printix Client on the computer to get printer parameters.

About Authentication?

To get here:

  1. Select Menu Authentication 

Enable one or more of these authentication methods and thereby offer users a bit of self-service so you do not have to invite them.

Azure AD

On the Azure AD tab you can enable users to sign in with their Microsoft work or school account.

  • Automatic registration of the user happens the first time the user sign in.
  • Azure Active Directory is part of Office 365 for business.
  • Gives users single sign-on (SSO) to Printix.
  • Supports multiple Azure AD directories per Printix Home.
  • Passwords are handled entirely by Azure AD.
  • Supports Azure AD guest users, also known as Azure Active Directory business-to-business (B2B) collaboration users.

Google

On the Google tab you can enable users to sign in with their Google Workspace account (not @gmail.com).

  • Automatic registration of the user happens the first time the user sign in.
  • Gmail service with your email domain is part of Google Workspace.
  • Gives users single sign-on (SSO) to Printix.
  • Supports multiple Google domains per Printix Home.
  • Passwords are handled entirely by Google.

Active Directory

On the Active Directory tab you can enable users to sign in with their network username and password.

  • Automatic registration of the user happens the first time the user sign in.
  • A computer must be online on the network, otherwise the on-premise Active Directory server can not be contacted for authentication.

Okta

On the Okta tab you can enable and configure Okta authentication.

  • Automatic registration of the user happens the first time the user sign in.
  • Gives users single sign-on (SSO) to Printix.
  • Supports multiple Okta domains per Printix Home.
  • Passwords are handled entirely by Okta.

OneLogin

On the OneLogin tab you can enable and configure OneLogin authentication.

  • Automatic registration of the user happens the first time the user sign in.
  • Gives users single sign-on (SSO) to Printix.
  • Supports multiple OneLogin domains per Printix Home.
  • Passwords are handled entirely by OneLogin.

Self-registration

On the Self-registration tab you can enable users who are not on the network to register themselves with their work email address and a password.

About Self-registration?

It is possible to self-register to Printix.

If Self-registration is enabled users can register themselves by their work email address.

User performs these steps:

  1. Open a web browser and enter the Printix Home (acme.printix.net).
  2. On the Sign in page select Menu  in the top right corner.
  3. Select Register 
    • Self-registration is also possible from the Printix Client Sign in page.
  1. On the Register page:
    • Enter Email.
  2. Select Register.
    An email is sent to the user.
  3. Read the email: “Welcome to Printix at …” and select Get started.
    If the email does not arrive within a few minutes then check the spam/junk mail folder.
  4. After successful registration the user receives the email: “Get started with Printix …” and is asked to Download Printix Client.

Invitation

Users with an email address can be invited by administrators.

Add user from Printix Administrator

Administrator performs these steps:

  1. Open Printix Administrator.
  2. Open the Users  page.
  3. Select Add user 
  4. If required change the Role of the user.
  5. Enter the user’s email address.
  6. Select Add.
  7. The email “Welcome to Printix …” is sent to the user.
    • If the email does not arrive within a few minutes then ask the user to check the spam/junk mail folder.
    • On the Users page the invited user is listed at the top on the with a ‘?’ until registration is completed.
    • The invite is valid for 72 hours.
    • Select  and Info to see when the invite expires.

Invited user with a Microsoft work or school account performs these steps:

  1. Reads the email “Welcome to Printix …” and selects the link to Download Printix Client.
  2. In Printix Client, select Sign in with Microsoft.

Invited user with a Google Workspace account performs these steps:

  1. Reads the email “Welcome to Printix …” and selects the link to Download Printix Client.
  2. In Printix Client, select Sign in with Google.

Invited user with an Okta account performs these steps:

  1. Reads the email “Welcome to Printix …” and selects the link to Download Printix Client.
  2. In Printix Client, select Sign in with Okta.

Invited user with a OneLogin account performs these steps:

  1. Reads the email “Welcome to Printix …” and selects the link to Download Printix Client.
  2. In Printix Client, select Sign in with OneLogin.

Other invited users performs these steps:

  1. Reads the email “Welcome to Printix …” and selects Get started to register.
  2. After successful registration user is asked to Download Printix Client. If the role is System manager, the user is asked to sign in to Printix Administrator.
    • The user also receives the email: “Get started with Printix …” with links to Printix Client and Printix App.

About Subscription?

To get here:

  1. Select Menu Subscription 

On the Billing  tab you can manage your subscription.

Additional tabs:

See also:

Info

  • Legal company name or organization name
    The company name to be included on invoices. Please state your exact/legal company name.
  • Your order number or reference information
    The text you enter will appear on your invoice. You can for example use it to enter your order number.
  • Finance email
    The email address to which billing information is sent. Select  to add additional email addresses to be on CC (Carbon Copy).
  • Finance contact name
    The name of the person receiving billing information. The name will be stated on the invoice in the “att:” field.
  • Billing address
    The address to be included in invoices. Normally the company address. The address has to correspond to the entered company name and VAT number.

Credit card

  1. Select Add credit card.
  2. Fill in the details:
    • Card number
      The number of the card.
    • MM / YY
      The expiration month (MM) and year (YY) of the card.
    • CVC
      The card security code (CVC) is typically the last three or four digits printed, not embossed like the card number, on the signature strip on the back of the card.
  1. Check I hereby authorize Printix to take payments from my credit/debit card account in accordance with the terms of my agreement with Printix.
  2. Select Save.

VAT number equivalent for select countries

Country VAT number equivalent
Australia GST number
Canada GST number
Denmark Momsnummer (CVR)
France Numéro de TVA
Finland ALV numero
Germany Umsatzsteuer-Identifikationsnummer
Italy Partita IVA
Netherlands BTW-nummer
New Zealand GST number
Norway MVA-nummer
Portugal Número de IVA
Spain Número de IVA
Sweden Momsregistreringsnummer
US TAX ID number

About Settings?

To get here:

  1. Select Menu Settings 

Additional tabs:

Deletion

  • Mark documents for deletion after
    Recommended default is 1 day. The maximum is 7 days.
    • Documents can be reprinted until 12 hours after they are marked for deletion.

Printix Client

  • Allow users to add printers via Printix Client
    Unchecking this will remove Printers… from the Printix Client menu for users. Administrators will always be able to select Printers…

Scenarios where preventing users from adding printers via Printix Client could be relevant:

 

  • Existing group policies for printing are used to control which user gets which printer, so there is no need for users to be able to add printers themselves. Remember to check Convert print queues.
  • Printix Anywhere  is the only print queue users will need, and it is configured to be automatically added for everyone.
  • All Printix printers are configured to be added automatically, so there is no need for users to do this.

Print queue naming

  • Printer ID after printer name
    The three-letter printer ID is placed at the end.
    Example: Reception ASD
  • Printer ID before printer name
    The three-letter printer ID is placed at the start.
    Example: ASD Reception
  • Printer name without printer ID
    Select this if you do not want users to see the printer ID as part of the printer name.
    Example: Reception

All Printix print queues will adopt to the selected naming within a few moments.

  • Hide printer ID in Printix Client
    Check this if you do not want the three-letter printer ID to appear on the Printix Client Printers page.

Migration policy

  • Create default print queue
    If checked, then when a printer is registered without a print queue, the system will create a default print queue and name the print queue the same as the printer model name. When migrating print servers, it is recommended to uncheck this as part of the Implementation setup.
  • Convert print queues
    Global setting to control if all print queues that points to a Printix printer should be converted. You can also set this per network. Before you enable this on a larger scale, you can test conversion of print queues on a single computer. At conversion the port settings are modified to use an Internet Port and allow print via Printix.
    • Network printers are converted if they are setup with a Standard TCP/IP Port or WSD Port.
    • Shared network printers are converted. Example: Reception on PrintServer becomes Reception ASDASD Reception, or Reception depending on the choice of Print queue namingSee alsoWhy is the shared print queue not converted right away?
    • Locally connected printers (USB) are not converted.
    • No printers are converted on servers.
  • Change print driver
    The converted print queue will use the print driver that the printer is setup to use in Printix Administrator. If you leave this unchecked (default) the print queue will continue to use the current print driver and its settings.

Email messages

  • Signature
    This text is inserted after “Friendly regards” in the email that is sent to users after they register. You may want to change this to include contact details for your Help Desk. By default this is populated with the name and email address of the first System manager. Example: John Smith, john.smith@acme.com

The name and email address of the administrator is used as signature in the email that is sent to a user when an administrator: Add user, or Change the role of a user.

About Printix Software?

To get here:

  1. Select Menu Software 

Windows

  • Printix Redirector
    Use this to enable printing to a print queue on a Windows computer, enable third-party pull printing, and enable USB printing.
  • Printix Configurator
    Use this to initially configure Printix for customers with multiple locations (networks) and a large number of already deployed printers.
  • Printix Client (MSI)
    Use this for automatic deployment with Microsoft Endpoint Manager.
    Select the relevant MSI argument to copy it to the clipboard.
    • Sign in after installation
      Sign in will occur right after Printix Client is installed. This is the default behavior.
    • Sign in postponed until restart
      Deploy Printix Client without starting the user interface (PrintixClient.exe). This method can be used to install Printix Client as part of an automated process (like Windows Autopilot) that completely configures a new computer before this is delivered to the user. This way, sign in is postponed until the user starts to use the computer. Only the Printix Service (PrintixService.exe) is started. The computer with Printix Client will only be registered and listed in Printix Administrator once a user has signed in.
  • Kiosk ID
    Making Printix Client for Windows run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account.

Mac

  • Printix Client
    Automates the creation of print queues and installation of print drivers.

Chrome Web Store

  • Printix Chromebook
    Print to Printix managed printers from Chromebooks and computers with Google Chrome.

Apple App Store

  • Printix App
    Release, print and delete documents on iPhone and iPad.

Google Play Store

  • Printix App
    Release, print and delete documents on Android phone and tablet.

Printix Cloud Print API

  • Printix Cloud Print API
    Intended for use by applications that wish to push print jobs in printer native or PDF format into a Printix print queue. You can access the API documentation at printix.github.io.
  1. Select Printix Cloud Print API.
  2. In Name type a name. Example: acme (First part of your Printix Home)
  3. Check I accept and select Submit to get the Client ID and Client Secret for the required authentication with the API.
    • Select the Client ID value to copy it to the clipboard.
    • Select the Client Secret value to copy it to the clipboard.
    • Select the Tenant ID value to copy it to the clipboard.

About Printix Support?

To get here:

  1. Select Menu Support 

How to get support

  1. Fill out the form.
    To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
    • The name of the involved user, computer, printer and print queue.
    • Can the issue be reproduced, or does it happen randomly?
    • When did the issue occur.
    • Printix Power BI solution issues should be reported through GitHub, as this is a community-built open source project.
  1. Select Send.

See also:

About Troubleshooting?

To troubleshoot an issue we recommend you explore the below. If no resolution is found, then please submit a support request.

Top issues

Relevant sections

 

History

Product support

About Roles?

See what functions you can perform based on your role:

  System manager Site manager User
Printix Administrator Sign in Sign in
Sites  All View only
Networks  All View only
Printers  All Site managed printers
Print queues  All Site managed print queues
Users  All Add and delete user with role User
Computers  All View only
History  All History for site managed printers
Groups  All Add and remove groups for site managed print queues
Authentication  All View only
Subscription  All
Settings  All View only (No access to Analytics tab)
Software  Download Download
Support  Submit Submit
  System manager Site manager User
Printix Client Sign in Sign in Sign in
Printix App Sign in Sign in Sign in
Printix Go Sign in Sign in Sign in
  System manager Site manager User
Print Print Print Print

See also:

What to do as a System Manager?

What to do as a Site Manager?

As Site Manager you can sign in to Printix Administrator and will have management access to the sites you have rights to. Refer to the sections below to see the actions you can take as Site manager.

Printers

  • Discover printers on the managed site network.
  • Add a printer on the managed site network.
  • Modify printer on the managed site network.
  • Delete printer on the managed site network.
  • Delete unregistered printers.
  • Register NFC tag for managed site printers.
  • Delete NFC tag from managed site printers.

Print queues

  • Add print queue to the managed site printers.
  • Modify print queue of the managed site printers.
  • Delete print queue of the managed site printers.
  • Distribute print queue configuration from any print queue to site-managed print queues.
  • Add managed site print queues on computers.
  • Update managed site print queues on computers.
  • Convert print queues on computers on managed site.
  • Set printer as default for a managed site print queue on a computer.

Users

History

  • See history for site managed printers.

Groups

  • Add group to site managed print queues.
  • Remove group from site managed print queues.

What to do as an User?

As a User you can print with Printix.

As User you can not sign in to Printix Administrator.

More information about Print drivers?

Printix maintains a global driver store with Windows and macOS print drivers. When users start to use Printix Client, it will automatically upload print drivers and put them in your Printix driver store. If there is no dedicated print driver for a particular printer, then an appropriate Universal print driver may be used.

Printix Client for Mac uses Apple’s Generic PostScript Printer and Generic PCL Printer if there is no dedicated or Universal print driver.

You may wish to add a print driver to your Printix driver store to deal with these scenarios:

  • Newly released printer
    The printer is just released and therefore the print driver is not among the print drivers in the driver store.
  • Selected print driver lacks features
    The selected print driver (perhaps a universal/generic print driver) does not fully support the features of the printer.
  • Selected print driver lacks language support
    The selected print driver does not support the language required. Some Asian countries for example may require special print driver packages for language support.
  • No print driver was selected for the printer
    If the printer does not support PostScript, PCL6 or PCL5, then a Universal print driver is not available, and you have to use a dedicated print driver from the printer vendor.

See also:

Universal print drivers?

The major printer vendors supply universal print drivers:

Refer to the above sections for instructions on how to configure:

  • Installable Options (such as Paper trays, Duplexer, Staple, Hole punch, and Output bins).
  • Form to tray Assignment.
  • Printing defaults (such as Finishing options, Print 2-sided, and Print in black).

More about Printix Client?

Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows  and Mac  computers.

  • There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved version.

See also:

More about Printix Chromebook?

Print to Printix managed printers from Google Chrome.

Features

Allows users to select Printix printers that are configured to print Via the cloud (On all networks). The document is uploaded to the Printix Cloud and then forwarded to a Printix Client computer (Windows or Mac) on the printer’s network. The document remains secure during the transfer over the Internet as the document itself and the communication are both encrypted.

  • Gives users single sign-on (SSO) to Printix with their Google Workspace account or Microsoft account.
  • Enable Google groups to give Exclusive access to print queues based on users’ group membership.
  • There is no manual effort involved in maintaining Printix Chromebook, as it will silently update itself to the latest approved version.

Requirements

  • Subscription to Printix Cloud Print Management Service (printix.net)
  • Gmail service with email domain that is part of Google Workspace.
  • Any Internet connected:
    • Chromebook running: Google Chrome version 63 or later.
    • Computer (Windows, macOS or Linux) with Chrome browser.
  • Signed in to the Chrome browser with the Google Workspace account (john.smith@acme.com).
  • At least one Printix Client computer (Windows or Mac) is online on the printer’s network.

Troubleshooting

You are not signed in

  • You have selected the Printix icon in the Chrome browser, but you are not signed in.
    RESOLUTION user: Please sign in to the Chrome browser with your Google Workspace account (john.smith@acme.com).
    RESOLUTION administrator: If you are still seeing this error even though you are signed in, then check that you have a Printix Home (example: acme.printix.net), and check that Google authentication is enabled. Otherwise, please submit a support request.

Pick your Printix Home

You may be asked to Pick a Printix Home if Google Workspace is used by multiple Printix Homes. If you want to change to another Printix Home (tenant), then select Change home 

No printers are listed with the Printix logo

  • The printer is not listed with the Printix logo as expected.
    RESOLUTION: Open Printix Administrator and check the following:
  • The Printix extension is not installed.
    RESOLUTION: Install or deploy the Printix extension.
  • You are not signed in to the Google Chrome browser.
    RESOLUTION: Sign in to the browser with your Google Workspace account. Check that Google authentication is enabled.

Nothing is printed

  • There is no online computer with Printix Client on the printer’s network
    RESOLUTION: Make sure there is a computer online with Printix Client on the same network as the printer. You may want to configure selected computers to Act as print gateway.

Text is missing on printout

  • This usually happens when printing web pages with complex layouts.
    RESOLUTION: In the Print dialog check Background graphics.

Why are some print settings not there

Please refer to Print settings. See also: How to control the default and available paper sizes

More about Printix App?

Printix App is used to release, print and delete documents. Printix App is available as a web app that runs in a web browser, and as a native app:

  • Printix App for Android 

  • Printix App for iOS/iPadOS 

Compared to the web app, the native app offers these advantages:

Please refer to the Printix User Manual to read about:

Select cover to open as PDF

More about Printix Go?

Printix Go integrates with your printer’s touchscreen control panel, offering secure print release, copy control, card-based authentication and more.

Features

  • Present card to Sign in at printer to release documents.
  • Control access to multifunction printer (MFP) functions: CopyCopy in colorEmailScan, …
  • Increase security with PIN code (4-digit) for two-factor authentication.
  • Alternatively sign in without card by entering ID code and PIN code on the printer’s touchscreen control panel.
  • Use existing or new card readers.
  • Self-service card registration and management.
  • Multiple cards per user.
  • Install from the Printix Administrator.

Requirements

  • Supports selected printers with touchscreen control panel from:

What is Printix Redirector?

Printix Redirector is used to:

 

Printix Redirector ports
  • There is no manual effort involved in maintaining Printix Redirector, as it will silently update itself to the latest approved version.
  • Runs as a service under the local system account on a Windows computer.
  • TCP port 21336 is used to transfer print data from the computers running Printix Client to the Windows computer running Printix Redirector.

Web proxy and SSL inspection

Use of a web proxy and/or SSL inspection may prevent Printix Redirector from working. The syntax for adding exceptions varies depending on the software you use. Please refer to you security software documentation to determine the syntax for specifying a domain and subdomains.

The specific URLs that must be unblocked:

Required for Printix Redirector

  • https://api.printix.net
  • https://software.printix.net

Required for Printix Client

Download

  1. In Printix Administrator select Menu Software 
  2. Select Printix Redirector to download it.

Install

On the Windows computer open and run the downloaded file:

  1. Select REDIRECTOR_{home}_{id}.EXE to start the installation.
    User Account Control dialog may appear asking you if you want to allow the Printix Client Setup program to make changes on this computer. Select Yes.
  2. Change setup language if required. Select OK.
  3. The Setup – Printix Redirector wizard appears. Select Next.
  4. Select Install. The installation begins.
  5. The installation completes. Select Finish.
    Printix Redirector runs as a service under the local system account.

Ensure a v3 print driver is used

The print driver used by the print queue must be a v3 print driver. If a v4 print driver is used, printing via Printix Redirector will not work.

If you are at the printer, you can print a test page and check the Driver type is Type 3:

  • Open Device and Printers.
  • Right-click printer and select Printer properties.
  • Select Print Test Page.
  • On the printed page look in the section: PRINT DRIVER PROPERTIESDriver type should be Type 3 – User Mode.

Alternatively look in Windows Registry:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Print\Environments\Windows64\Drivers
    • Version-3 folder lists the v3 print drivers
    • Version-4 folder lists the v4 print drivers
  • Open Device and Printers.
  • Right-click printer and select Printer properties.
  • Open the Advanced tab and check the Driver is one of those listed in the Version-3 folder in Windows Registry.

Controlling the format of the username

If you are printing to a Follow/Pull print queue from another print management system, and this system does not recognize the user, it could be because the format of the reported username is different.

  1. Select Windows logo  key + R to open Run.
  2. Type: regedit, and select OK.
  3. In Registry Editor browse to:
    HKEY_LOCAL_MACHINE\SOFTWARE\
    printix.net\Printix Redirector\Settings
  1. The value UserNameFormat can have these Decimal values (hex values in parenthesis):
    • 0 (0×00000000): Username is not modified (this is the default). Use the Printix username of the user signed into Printix Client, Example: john@acme.com. If this is empty, then use the name of the user signed into the computer. Example: john.
    • 1 (0×00000001): Remove the domain part (@acme.com) from the Printix username and only return the first part (john).
    • 11 (0×0000000b): Replace the @ in the domain name of the Printix username with a dot. (john.acme.com)
    • 22 (0×00000016): Use the name (sAMAccountName) of the user signed into the computer and ignore the Printix username.

Feedback from customers indicate that the following values of UserNameFormat is working with the below third-party solutions. If you have feedback please contact us.

  • Equitrac – 0
  • PaperCut – 1
  • Streamline NX – 22

A change in the UserNameFormat value takes effect immediately, so it is not necessary to restart the Printix Redirector service.

You can consult the Printix Redirector log file to troubleshoot this.

For each document printed, there will be an entry like, this

Redirector: UserNameFormat: 11
Redirector: Print job being transferred to PullPrint by [john, john@acme.com, john.acme.com]
  • Print queue: PullPrint
  • The name of the user signed in to the computer where the document was submitted: john
  • The Active Directory username of the user signed in to the Printix Client where the document was submitted: john@acme.com
  • The text set on the print job as being the submitting user: john@acme.com
    • If UserNameFormat has a decimal value of 1 (0×00000001), then it would be: john
    • If UserNameFormat has a decimal value of 11 (0×0000000b), then it would be: john.acme.com
    • If UserNameFormat has a decimal value of 22 (0×00000016), then it would be: john

Printix Redirector log files

Log files are stored on the computer.

  • Printix Redirector. number .log

There will be a maximum of 6 log files with a size of 1 MB each. The log file without a number is the current one. Previous versions are numbered 1 – 5 with 5 being the oldest.

The logs are stored in this folder:

  • C:\ProgramData\printix.net\Printix Redirector\Logs

How to see which print queues and ports are installed

In the Printix Redirector log file after a restart you will find information about what Windows print queues are installed on the computer and what ports they are using. Search for getAllQueuesWin. In the example below the print queue ZDesigner LP 2844 is connected to a USB port.

getAllQueuesWin: Found 6 installed queues
Service, found queue: OneNote (Desktop), port: nul:
Service, found queue: ZDesigner LP 2844, port: USB001
Service, found queue: ZDesigner ZD410-300dpi ZPL, port: 192.168.1.104
Service, found queue: Printix Anywhere, port: http://localhost:21339/ipp/000/50f0f9d9-6d25-455f-9028-7cd609dfc4c6
Service, found queue: Reception, port: http://localhost:21339/ipp/ASD/f20db995-0811-49c4-ad14-9e26234959eb
Service, found queue: Microsoft XPS Document Writer, port: PORTPROMPT:

What is Printix Configurator?

Printix Configurator for Windows can be used to initially configure Printix for customers with multiple locations (networks) and already deployed printers. Printix Configurator will offer to update itself to the latest approved version.

  • Networks
    Point to a CSV file with gateway IP and MAC addresses.
  • Printers
    Point to a CSV file with printer address, model name, …
  • Upload
    Once the file content is validated successfully, you can upload the configuration.

See also:

Download

  1. In Printix Administrator select Menu Software 
  2. Select Printix Configurator to download it.

Sign in

  1. To start Printix Configurator right-click the EXE file and select Run as administrator.
  2. Sign in. You must have the role as System manager.
  3. If asked Pick a Printix Home (Example: acme.printix.net).
    After successful sign in to Printix Configurator you can close the browser window.
  1. Select Networks to configure networks.
    It is best to have the networks in place before printers, because then you can choose networks for the printers.
  2. Optionally select Printers.
  3. Select Upload.

Networks

  • Select Import to import existing networks from the Printix Home.
  • Select CSV to open a file with network names, gateway IP and MAC addresses.
  • Select Add to open the Network properties dialog enter network name, gateway IP and MAC address.
  • Select Delete to delete selected networks on the list.
  • Select OK when done.

The Data source column will say Manual if the data was manually added (CSV or Add) and ServerConfig if Import was used.

Network data

  • Network name. Example: Amsterdam
  • Gateway IP address. Example: 192.168.1.1
  • Gateway MAC address. Example: 54a050e55bc0 or 54:a0:50:e5:5b:c0

Set up CSV mappings for networks

The CSV file MUST be semi-colon (;) separated. Column headers are optional. Do not have spaces before or after a semi-colon.

  • If the file contain headers, then check Does the CSV contain headers, and for each Field name select corresponding CSV name.
  • If the file has no headers, then uncheck Does the CSV contain headers, and for each Field name select corresponding Column number.

Printers

  • Select Import to import existing printers from the Printix Home.
  • Select CSV to open a file with printer data.
  • Select Add to open the Printer properties dialog enter printer data.
  • Select Delete to delete selected printers on the list.
  • Select OK when done.

The Data source column will say Manual if the data was manually added (CSV or Add) and ServerConfig if Import was used.

Printer data

  • Printer name: Example: Reception
  • Vendor. Example: HP
  • Model. Example: HP Officejet Color X555
  • Printer address. Example: 192.168.1.94
  • Network. Example: Amsterdam
  • MAC address. Example: F0921C637CA2 or F0:92:1C:63:7C:A2
  • Serial number. Example: CN3993Y073
  • Page description language. Example: [PCL5,POSTSCRIPT,PDF]
  • Color supported. Example: True
  • 2-sided supported. Example: False

Set up CSV mappings for printers

The CSV file must be semi-colon (;) separated. Column headers are optional.

  • If the file contain headers, then check Does the CSV contain headers, and for each Field name select corresponding CSV name.
  • If the file has no headers, then uncheck Does the CSV contain headers, and for each Field name select corresponding Column number.

Upload

Once the file content is validated successfully, you can upload the configuration.

Configuration and log Files

Configuration files and logs are stored on the computer in the ProgramData folder.

Configuration files

Configuration files are stored on the computer in this folder.

  • C:\ProgramData\printix.net\Printix Configurator\Configuration

There will be upto 5 configuration files per Printix Home you have been configuring. The id is the Printix ID (tenant id).

  • PrintixConfigurator- id .dta
  • Network- id .dta
  • Network- id .map
  • Printer- id .dta
  • Printer- id .map

Log files

There will be a maximum of 6 log files with a size of 1 MB each. The log file without a number is the current one. Previous versions are numbered 1 – 5 with 5 being the oldest.

  • PrintixConfigurator- user . number.log

The logs are stored in this folder:

  • C:\ProgramData\printix.net\Printix Configurator\Logs

Where to find Printix Product Support?

In Product Support (support.printix.net) you can Search for information and explore the sections:

If you Sign in you can:

  • Select Follow and be notified/alerted by email when there are new articles in for example these sections:
    • Announcements
      If we have scheduled maintenance or issues with access to Printix Cloud, this will be announced here.
    • Changelog
      When we release new versions a new changelog will be posted here.
  • Submit a request. Remember to include your organization’s tenant name (Example: acme.printix.net).
  • See My activities in the form of:
    • Requests
      Any support request you have submitted or are CC’ed on.
    • Contributions
      Comments you have made to articles.
    • Following
      Articles, such as the Changelog, you are following.

How to subscribe to announcements?

  1. Sign in to Product Support (support.printix.net).
  2. Select Changelog and then Announcements
  3. Select Follow and be notified/alerted by email when there is a new announcement.
  • If we have scheduled maintenance or issues with access to Printix Cloud, this will be announced here.
  • To be notified whenever there is an update to an announcement, for example, that it is resolved, then open the specific announcement and select Follow.

How to subscribe to changelogs?

  1. Sign in to Product Support (support.printix.net).
  2. Select Changelog and then Changelogs.
  3. Select Follow and be notified/alerted by email when there is a new changelog.
  • To be notified whenever there is an update to a changelog, for example, a new Known issue, then open the specific changelog and select Follow.

Printix User Manual?

Printix User Manual describes how to use Printix flexible, secure and mobile printing.

This manual is for users and explains Printix flexible, secure and mobile printing. If you are an administrator, then please see: Printix Administrator Manual.

Popular topics

Select cover to open as PDF

Administrator manual

  • Printix Administrator Manual
    Describes how it works, how to configure it, and the features.
    • Authentication with Microsoft Azure Active Directory (AD).
    • Deployment via MSI file and Microsoft Endpoint Manager.
    • Citrix and Remote Desktop Services (RDS).
    • Management of print drivers.

About this manual

This manual is for users and is organized as follows:

  1. Introduction
    Introduces Printix, and describes how this manual is organized.
  2. Printing with Printix
    Describes how to print.
  3. Printix App
    Describes the menus and pages of the document release app.
  4. Printix Client
    Describes the menus and dialogs of Printix Client and how to install it.
  5. How to
    Easy-to-follow step-by-step procedures.
  6. FAQ
    Contains answers to some of the questions frequently asked by users.
  7. Error messages
    Read about possible error cause and solution.

Printix Implementation Manual?

Describes how to implement Printix.

Select cover to open as PDF

Product manuals

Product information

How to sign in?

If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account.

  • Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix.
  • Single sign-on (SSO) to Printix with users’ Microsoft account.
  • Automatic Sign in to Printix Client on Azure AD joined Windows 10 (version 1607 or later) computers.
    • Works with Windows 10 editions: Pro, Enterprise and Education. Microsoft does not support Azure AD Join on the Windows 10 Home edition.

If you see Sign in with Google, select this and sign in with your Google Workspace account (not @gmail.com).

  • Automatic registration of the user happens the first time the user Sign in with Google to Printix.
  • Single sign-on (SSO) to Printix with users’ Google Workspace account.

If you registered with your email address, then select Sign in with email and enter your email address as the username. If Active Directory authentication is enabled, you can sign in with your network Username and Password.

  • If you have issues with Sign in to Printix Client, then please read: Sign in issues.
  • After successful sign in to Printix Client you can close the browser window.

New user

New users can be registered as follows:

  • Invitation
    User must have an email address. Have a System manager, or another user with an administrative role, add the user.

How to reset password?

  1. On the Sign in  page select Forgot password?
    • This is NOT supported for the native Printix App for Android and iOS/iPadOS.
  2. On the Reset password page:
    • Enter the Email address you used when you registered.
  3. Select Send.
    An email is sent to you.
  4. Read the email “… Reset password instructions” and select Reset password.
    If you do not see the email within a few minutes then check your spam/junk mail folder.
    If you ignore the email, your password will not be changed.
  5. On the Reset password page:
    • Enter your new Password.
  6. Select Reset.

How to add or change credit card?

How to add credit card

  1. Open Printix Administrator.
  2. Select Menu Subscription 
  3. Select Add credit card.
  4. Fill in the details:
    • Card number
      The number of the card.
    • MM / YY
      The expiration month (MM) and year (YY) of the card.
    • CVC
      The card security code (CVC) is typically the last three or four digits printed, not embossed like the card number, on the signature strip on the back of the card.
  1. Check I hereby authorize Printix to take payments from my credit/debit card account in accordance with the terms of my agreement with Printix.
  2. Select Save.

How to change credit card

  1. Open Printix Administrator.
  2. Select Menu Subscription 
  3. Select Change credit card.
  4. Fill in the details:
    • Card number
      The number of the card.
    • MM / YY
      The expiration month (MM) and year (YY) of the card.
    • CVC
      The card security code (CVC) is typically the last three or four digits printed, not embossed like the card number, on the signature strip on the back of the card.
  1. Check I hereby authorize Printix to take payments from my credit/debit card account in accordance with the terms of my agreement with Printix.
  2. Select Save.