Managed Service Provider Interviews

Grahek Technologies (8-minute interview)

Chad Grahek

Interview Questions:

0:44 – How do you currently propose Printix to your customers?

1:30 – With customers that you just include Printix in with your service, has there ever been pushback in just including Printix in their environment?

2:25 – What is the typical setup time when you are setting up a customer with Printix?

3:50 – Have you seen a decrease at all in your print related Support or Helpdesk tickets after implementing Printix?

4:52 – What is the greatest benefit in your mind your customers get with Printix?

6:15 – What would you say to another Managed Service Provider who was considering Printix?

Score Utica (6-minute Interview)

Davy Blom

Interview Questions:

1:08 – What has been the overall changes you have seen since implementation Printix with your customers?

2:05 – How do you currently propose Printix to your customers?

2:38 – Have you had any pushback at all from customers when you’re implementing Printix?

3:23 – How long do you see typically is your setup time with an average customer?

4:06 – How does Printix affect your response time with your customers if they some to you with a print issue?

4:40 – You don’t have to go onsite to make changes to printers?

4:55 – Beside Secure Printing, what would be the biggest benefit Printix brings to your customers?

5:47 – What would you say to other Managed Solutions Providers considering Printix?